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WGU D082 Emotional and Cultural Intelligence Solved 100% Correct!!
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WGU D082 Emotional and Cultural Intelligence Solved 100% Correct!!
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WGU D082 Emotional and Cultural Intelligence Solved 100% Correct!!Emotional Intelligence Answer- The ability to be aware, manage, and express your emotions; the ability to handle relationships thoughtfully and empathetically
Empathy Answer- The ability to understand and share the feelings of another person
Cognitive intelligence Answer- A mental capacity that includes processing information, reasoning, problem solving, thinking abstractly, comprehending complex
ideas, and learning from experience
Emotional self awareness Answer- The ability to know yourself and understand your
feelings
A company initiates a recycling campaign on its campus. After watching an employee toss recyclable materials into the trash, a manager speaks to the employee and explains that everyone must do their part to reduce the impact of waste on the environment. The manager then expresses appreciation for the employee's contribution to a clean and sustainable campus
Which domain of emotional intelligence is the manager using? Answer- Relationship
management
An employee has been getting behind in work and seems distracted, so the manager
stopped by to talk. The manager was going to make it clear that the team needed to put forth more effort. When the conversation started, the manager found out the reason for the lack of productivity was because the employee had recently lost a family member. After learning this, the manager changed their approach and asked how the team could help during this difficult time.
Which domain of emotional intelligence is being displayed by this manager? Answer- Demonstrate the ability to use empathy skills to resolve conflicts
An irate customer approaches the customer service counter at a store and complains loudly about a missing part in a product. The associate understands that the customer is upset and purposefully does not respond in anger or let emotions take over. The associate speaks with the manager to process a refund.
Which part of the emotional intelligence (EI) process is being used by this associate to resolve the situation? Answer- Engaging and detaching from an emotional state with the customer
An individual is confident in understanding their own emotions but is still learning how best to interact with coworkers to persuade them to a personal point of view. Which emotional intelligence (EI) skill assists with reaching this goal? Answer- Perceiving how others feel
Emotional intelligence Answer- comprised of four domains: self-awareness, self-
management, social awareness, and relationship management
IQ Answer- a measure of cognitive abilities
EQ Answer- a measure of emotional intelligence
A manager is reviewing this list of questions:
Are you able to adapt to a change in circumstances or people?
How goal-oriented are you?
How optimistic are you?
Which component of emotional intelligence is addressed by this list? Answer- Self-
management
A manager is using the following two questions to conduct a self-assessment:
Do I easily show empathy and understanding at my workplace?
How would I rate my ability to explain myself to my coworkers?
Which component of emotional intelligence is being addressed by this list? Answer- Social awareness
What is the benefit of having a support partner when putting together an emotional intelligence (EI) development plan? Answer- the individual can provide objective feedback to help the person with the EI plan meet sought goals
Which recommendation should be followed when putting together an emotional intelligence (EI) development plan? Answer- Undertake only a few EI goals at a time
Which benefit results from having a team leader with a high degree of emotional intelligence (EI)? Answer- There is greater team collaboration
A company creates a workshop for employees to experience emotional intelligence (EI) training prior to working on a project. The goal of the workshop is to increase the
level of team-based engagement.
What benefit of EI will the workshop provide for this project? Answer- Collaboration
How does the ability to understand the concept and process of self-regulation benefit
an individual? Answer- It helps a person understand their triggers
Mindfulness Answer- The capacity to focus your awareness so that you become fully present. Being mindful means you are aware of this very moment and what is happening inside you (thoughts, emotions, sensations) and what is happening in the external world. Mindfulness means that you accept the conditions of the moment without labeling or judging.
An employee focuses full attention on the current moment or activity and accepts what is taking place in the workplace without passing judgment.
Which practice is being used by this employee? Answer- Mindfulness
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