Introduction
The foundation of any organisation is
the talented and hardworking people,
who are the principal assets of any
firm. It is an established fact that the
growth of an organisation requires
the continual infusion of quality
staff. Thus, adequate staffing or the
provision for appro...
“Our assets walk out of the door each evening. We have to
6
CHAPTER
L E A R N I N G
make sure that they come back the next morning” (as stated OBJECTIVES
by Narayana Murthy former, CEO of INFOSYS.)
At a time when organisations are debating the strategic After studying this
importance of their human resources, Infosys, a consulting and chapter, you should be
software services organisation, includes its human resources able to:
on its balance sheet to affirm their asset value. The rationale
for this is as follows: “The long term success of a company n define staffing;
is usually examined on certain financial and non-financial n establish its
parameters. Human resources are among these new non-
financial parameters that challenge the usefulness of evaluating relationship with
corporate success solely on traditional measures. Human Human Resource
resources represent the collective expertise, innovation, Management;
leadership, entrepreneurial and managerial skills endowed in
the employees of an organisation.” n state the need and
As a knowledge intensive company, Infosys recognises importance of staffing;
the value of its human assets in maintaining its competitive n describe the steps in
position. It realises that these assets can easily walk away,
as competitors in India and abroad covet its IT talent.
the staffing process;
Consequently, the challenge facing Infosys is how to attract, n state the meaning
retain and develop its human assets in a highly competitive of recruitment and
and dynamic environment?
selection;
Most of the current human resource practices at Infosys
result from the vision of the leaders and the culture that they n identify important
have created. Narayana Murthy, known for his leadership and sources of
vision is the public image of Infosys. His leadership style is
recruitment;
humble and straight-forward, quite uncommon in the world
of Indian business. He believes in sharing wealth with his n describe the steps in
employees and in leading by example. In a knowledge-based the selection process;
business like Infosys, he sees the importance of consistency in
rhetoric and action in empowering employees. He is credited n appreciate the
with creating a culture of closeness and empowerment at need of training and
Infosys. His management style, rare among Indian business development; and
leaders, is based on western management.
n explain various on the
Source: Sumita Raghuram, Fordham Graduate
job and off the job
School of Business
methods of training.
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Ch_06.indd 139 08-08-2022 10:06:10
, 140 Business Studies
Introduction of every single person employed
The foundation of any organisation is by an organisation as it is the
the talented and hardworking people, individual worker, who is the ultimate
who are the principal assets of any performer.
firm. It is an established fact that the Staffing has been described as
growth of an organisation requires the managerial function of filling
the continual infusion of quality and keeping filled the positions in
staff. Thus, adequate staffing or the the organisation structure. This is
provision for appropriate human achieved by, first of all, identifying
resources is an essential requirement requirement of work force, followed
for any organisation’s success. It is, by recruitment, selection, placement,
therefore, believed that an organisation promotion, appraisal and development
can achieve its objectives only when of personnel, to fill the roles designed
it has the right persons in the right into the organisation structure.
positions. In a new enterprise, the staffing
function follows the planning and
Meaning organising functions. After deciding
After planning and selection of the what is to be done, how it is to be done
organisation structure, the next step and after creation of the organisation
in the management process is to fill structure, the management is in a
the various posts provided in the position to know the human resource
organisation. This is termed as the requirements of the enterprise at
management of staffing function. In different levels. Once the number and
the simplest terms, staffing is ‘putting types of personnel to be selected is
people to jobs’. It begins with workforce determined, management starts with
planning and includes different other the activities relating to recruiting,
function like recruitment, selection, selecting and training people, to fulfill
training, development, promotion, the requirements of the enterprise.
compensation and per for mance In an existing enterprise, staffing is
appraisal of work force. In other a continuous process because new
words, staffing is that part of the jobs may be created and some of the
process of management which is existing employees may leave the
concerned with obtaining, utilising organisation.
and maintaining a satisfactory and
satisfied work force. Today, staffing
may involve any combination of Importance of Staffing
employees including daily wagers, In any organisation, there is a need
consultants and contract employees. for people to perform work. The
Staffing recognises the importance staffing function of management
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Ch_06.indd 140 08-08-2022 10:06:10
, Staffing 141
fulfills this requirement and finds (iv) helps to ensure optimum utili
the right people for the right job. sation of the human resources.
Basically, staffing fills the positions as By avoiding overmanning, it
shown in the organisation structure. prevents under -utilisation of
Human resources are the foundation personnel and high labour
of any business. The right people costs. At the same time it avoids
can help you take your business to disruption of work by indicating
the top; the wrong people can break in advance the shortages of
your business. Hence, staffing is the personnel; and
most fundamental and critical drive (v) improves job satisfaction and
of organisational performance. The morale of employees through
staffing function has assumed greater objective assessment and fair
importance these days because of reward for their contribution.
rapid advancement of technology, Staffing function must be performed
increasing size of organisation and efficiently by all organisations. If right
complicated behaviour of human kind of employees are not available,
beings. Human resources are the most it will lead to wastage of materials,
important asset of an organisation. time, effort and energy, resulting in
The ability of an organisation to lower productivity and poor quality
achieve its goal depends upon the of products. The enterprise will not
quality of its human resources. be able to sell its products profitably.
Therefore, staffing is a very important It is, therefore, essential that right
managerial function. No organisation kind of people must be available in
can be successful unless it can fill right number at the right time. They
and keep filled the various positions should be given adequate training
provided for in the structure with the so that wastage is minimum. They
right kind of people. must also be induced to show higher
Proper staffing ensures the productivity and quality by offering
following benefits to the organisation: them proper incentives.
(i) helps in discovering and obtai
ning competent personnel for Staffing as part of Human
various jobs; Resource Management
(ii) makes for higher performance, It is a function which all managers
by putting right person on the need to perform. It is a separate and
right job; specialised function and there are
(iii) ensures the continuous survival many aspects of human relations
and growth of the enterprise to be considered. It is the job of
through the succession planning managers to fill positions in their
for managers; organisation and to make sure that
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Ch_06.indd 141 08-08-2022 10:06:10
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