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OE710 UITWERKING (cijfer 7,1) - Optimaliseren van dienstverlening $7.10
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OE710 UITWERKING (cijfer 7,1) - Optimaliseren van dienstverlening

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De volledige uitwerking van het tentamen OE710a opt. Dienstverlening, Ook wel bekend als het lastige tentamen waarin de student 15 uur de tijd krijgt om een volledige onderzoeksopzet te maken en van een ander onderzoek de data moet analyseren in SPSS. Met dit document is een 7,1 gehaald, succes!

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  • November 20, 2023
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  • 2023/2024
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OE710 – Optimalisering van de
dienstverlening

,Titelpagina
Naam: Jelmer Pietersen
Studentnummer: 669430

Onderwijsinstelling: Hogeschool Inholland Haarlem
Opleiding: Business studies Logistiek
Klas:
Docent : M. Schriemer
Onderwijseenheid: OE710 – Optimalisering van dienstverlening
Datum: 15 mei ’23

, Inhoudsopgave
1. Opdracht 1................................................................................................................................................. 4
1.1 Informatiebehoefte........................................................................................................................................4
1.2 Doelstelling.....................................................................................................................................................4
1.3 Beoogde uitkomsten.......................................................................................................................................4
1.4 Methodologie.................................................................................................................................................4
1.4.1 Methode.................................................................................................................................................4
1.4.2 Data collectie..........................................................................................................................................4
1.4.3 Operationalisatie.....................................................................................................................................5
1.5 Topiclijst..........................................................................................................................................................5

2. Opdracht 2................................................................................................................................................. 6

3. Opdracht 3................................................................................................................................................. 9
3.1 Informatiebehoefte........................................................................................................................................9
3.2 Doelstelling.....................................................................................................................................................9
3.3 Doelgroep.......................................................................................................................................................9
3.4 Observatie-onderwerpen...............................................................................................................................9
3.5 Observatie- en ondervragingsprotocol........................................................................................................10

4. Opdracht 4............................................................................................................................................... 12
4.1 Opdracht 1a..................................................................................................................................................12
4.2 Opdracht 1b..................................................................................................................................................13
4.3 Opdracht 2a..................................................................................................................................................13
4.4 Opdracht 2b..................................................................................................................................................14
4.5 Opdracht 3a..................................................................................................................................................15
4.6 Opdracht 3b..................................................................................................................................................15
4.7 Opdracht 3c..................................................................................................................................................16
4.8 Opdracht 3d..................................................................................................................................................16
4.9 Opdracht 3e..................................................................................................................................................17
4.10 Opdracht 4a................................................................................................................................................17
4.11 Opdracht 4b................................................................................................................................................18
4.12 Opdracht 4c................................................................................................................................................18

Bibliografie.................................................................................................................................................. 19

Bijlagen........................................................................................................................................................ 20




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