NBHWC Section 1: Coaching Structure Questions with Answers Rated A+

Four phases of a coaching program Prospect Start-up Ongoing sessions Program close/wrap up Coach preparation prior to the session reviews materials eliminates distractions takes time to become mindful and present Competencies associated with session preparation Coach is calm, present, and emotionally available Review available client materials Logistics (meeting location, conference call arrangements, etc.) The coach's aims for the initial session, or intake session describe the coaching process review information and assessments provided by the client determine if the client is an appropriate candidate for coaching Roles and expectations of coaching the coach will not diagnose or prescribe, nor give unsolicited advice the client will self-determine his/her vision, goals, and action steps; and the client will be actively engaged in trying new behaviors as planned with the coach Coaching principles: coach I will help my client identify and fully engage his or her strengths on the path to a better future I will ask provocative questions and encourage my client to arrive at his or her own answers whenever possible and co-create answers otherwise I will encourage realistic expectations and goals I will be direct and firm with constructive reflections when needed I will support my client in brainstorming creative possibilities for moving forward and navigating roadblocks When appropriate, with permission, and within my scope of practice, I will offer advice, instruction, and resources for improving health, well-being, and performance I will be punctual and responsive I will recognize early whether the chemistry with a client is good or not optimal. If not optimal, I will refer to another coach I will acknowledge when my client has an issue that is outside of my scope of knowledge and skill and recommend other resources I will send a summary of each coaching session, including vision and plan for client editing (or ask the client to do so) Coaching principles: client I want to improve my level of health, well-being, or performance in life or work I am ready to take responsibility to make and sustain changes in at least one area. I am ready to invest at least three months to make improvements I will be open and honest and I share personal information that is relevant to my health, well-being, and performance I am ready to become more self-aware I am curious and open to suggestions and trying new things I understand that setbacks are normal on the path of change and necessary in order to establish new mindsets and behaviors I will be punctual and responsive Four phases in protocol for designing the coaching relationship Set expectations Prepare for the start-up session Session opening Explore well-being assessment Designing the coaching relationship: Set Expectations What is coaching and what is not coaching? Introduces coach's biography Confidentiality and record keeping Discuss coaching agreement principles Clarify expectations regarding logistics (payments, scheduling, rescheduling, and length of sessions) Share assessment for client to complete Designing the coaching relationship: Prepare for Start-up Session Review the well-being assessment: seek out success, notice aliveness, consider stages of readiness, question gaps, and note concerns Practice mindfulness Remember the key coaching skills: mindful listening, open inquiry, perceptive reflection Formulate curious, strengths-based inquiries Designing the coaching relationship: Session Opening Welcome and thank you Thank client for completing assessments Review the agenda: confirm client's expectations and agenda, review an assessment, gather additional information, create vision, design goals