Summary IEB BUSINESS TEAM WORK AND CONFLICT MANAGEMENT NOTES
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Course
Business Studies
Institution
12th Grade
These notes are made in line with the IEB SAGS (2023). They are detailed and contain all the information needed for team work and conflict management for grade 12.
Role overload: when a member of the team takes on more than they can
cope with.
Role conflict: when more than one member wants to play a certain role.
Role ambiguity: when there is a lack of clarity between roles that they are
supposed to play.
TEAM ROLES:
Team synergy: combined output of members are more than their
individual efforts added together.
Team dynamics: the interaction between team member’s personalities,
characteristics, and their working relationship with each other.
CONFLICT:
Functional:
- Respect
- Listen to others’ POV.
- Acknowledgement merit in opposing POV.
- Compromise.
- Devil’s advocate.
Possible outcomes:
- Create awareness of problem.
- Consider a wider range of ideas = increased.
- Participation + creativity = higher productivity.
- Clear misconceptions clarify individual views = ensures cooperation.
Dysfunctional:
- Misperceptions
- Ambitions and egos.
- Unwillingness to compromise.
- Lack of communication.
Possible outcomes:
- Climate of mistrust.
- Blaming, backstabbing.
- Higher levels of stress + anxiety = lower productivity.
- Lower morale = high staff turnover.
- Waste of time and resources.
, - Violence.
Reasons for conflict:
1. Different personalities, goals, and egos.
Problem Solving: assess situation, intervene, focus on business
before promoting own agendas.
2. Different background, cultures, and values
P.S: sensitivity training and developing skills.
- time keeping.
Respecting interpersonal space.
Emotional intelligence.
3. Lack/poor communication.
P.S: remove barriers to communication such as:
- poorly phrased messages.
-Poor use of language.
-Disturbance and noise.
4. Change.
- Uncertainty = resistance to change.
P.S: employees need to understand why there is change
(transformational leadership), a 2-way communication strategy =
buy-in, identify leader as they will influence other employees.
5. Limited resources (skills, materials, technology)
P.S: constantly remind members to contribute to overall success.
6. Previously unresolved issues
P.S: deal with conflict as it arises.
7. Inclusivity and cultural diversity
P.S: sensitivity workshop and team building.
8. Inner conflict
-past experiences, belief, morals.
-our perception = reality?
-issues of jealousy, inferiority, need to control and impress people.
-oversensitivity.
RECOMMENDATIONS TO MANAGE CONFLICT:
Ability to deal with change.
- Managers should encourage change and motivate employees.
- Initial reaction to change is resistance.
- Communication of change
Tolerance regarding inclusivity and cultural diversion.
- Expose and education regarding diversity.
- Background info on employees are important so that conflict can be
dealt with appropriately.
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