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COMM 205 Multiple Choice complete test bank exam questions and answers Concordia University
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COMM 205 Multiple Choice complete test bankexam questions and answers Concordia
University
Chapter 1 Communicating at Work
1. Global communicators will probably be most successful if they
a. learn to speak the language of the country with which they will be doing business.
b. study as many books as possible to learn about the culture of the people with
whom they
will be doing business.
c. learn to be sensitive and flexible in dealing with individuals from other cultures.
d. take a class in world religions to prepare them for doing business abroad.
2. Noteworthy changes in today’s dynamic workplace revolve around
a. union participation and regulation.
b. processing and communicating information.
c. taxes and government controls.
d. clothing and dress codes.
3. Among the most significant difficulties in doing business in far-flung countries is
dealing withpeople who
a. live in different time zones.
b. are similar in most respects except for language
c. differ from you in customs, lifestyles, and religion.
d. use different equipment and technology in conducting business.
4. One important reason that North American companies are expanding into
global markets isthat
a. local markets are experiencing excellent sales.
b. communication and transportation systems have improved.
c. the local workplace is becoming more diverse.
d. the population of North America is decreasing.
,5. Many businesses today are flattening their management hierarchies. This flattening means
that
a. information must flow through more layers of management.
b. it takes longer to make decisions.
c. management hierarchies are more authoritarian than ever before.
d. employees at all levels need excellent communication skills.
6. Which of the following communication technologies allows business people to conduct
meetings withassociates around the world?
a. Teleconferencing and videoconferencing
b. E-mail
c. Fax machines
d. Presentation software
7. Amanda’s boss has referred to her as a knowledge worker. Amanda, therefore, knows
that she willbe evaluated based on her ability to
, a. get along with others.
b. prepare professional documents.
c. learn.
d. communicate with clients.
8. Your new boss wants you to be able to think critically. You must, therefore, be able to
a. make decisions very quickly.
b. have opinions and ideas that are backed by reasons and evidence.
c. use decision-making software.
d. give good constructive criticism to your colleagues.
9. As employees move up the career ladder,
a. technical skills become more important than oral and written communication
skills.
b. ability to use a computer becomes more important than technical skills.
c. ability to use a computer becomes more important than oral and written
communicationskills.
d. oral and written communication skills become more important than technical
skills.
10. Select the best definition of communication.
a. Communication is the transmission of information from one individual or group to
another.
b. Communication is the transmission of meaning from one individual or group to
another.
c. Communication is the transmission of information and meaning from one
individual orgroup to another.
d. Communication is the transmission of ideas from one individual or group to
another.
11. Communication can be considered successful only when
a. ideas are transmitted.
b. meaning is transmitted.
c. a message is put into words.
d. the meaning of the message is bypassed.
12. The first step in the communication process is
a. information transmission.
b. message transmission.
c. idea formation.
d. message encoding.
13. John selects a background showing the sun, a beach, and palm trees for his software
presentation onisland travel. John is involved in what part of Examining the
Process of Communication?
a. evaluating the message
b. encoding the message ???
, c. decoding the message
d. selecting the channel ???
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