IAHSS Advanced Training for Healthcare Security Personnel 4th Edition 100% Correct

What is the primary role of a security officer in crime prevention? - ANSWER Reduce the opportunity for a person to commit a crime. Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? - ANSWER Initiating some action to remove or reduce the risk. What must be done about life safety deficiencies found in the hazard surveillance tour? - ANSWER Correct them immediately. What is the purpose of crime analysis? - ANSWER Identify problems and develop strategies to reduce the problems. Which of the following is easier and more cost efficient for an institution? - ANSWER Building in security systems during the building design. Healthcare facilities that provide _______________ customer service motivates customers to tell others about these organizations. - ANSWER Excellent Process improvement in customer service can be measured how? - ANSWER Surveys, Monitoring Performance, Benchmarking, and Service Standards. ___________ can be an excellent way to measure customer service and improve performance. - ANSWER Feedback What are elements in improving customer service? - ANSWER Identify Customers, Attitude, Communication and Training. Communication is ______________. - ANSWER 93% body language and 7% words. Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? - ANSWER Totality of circumstances. The major source of premise liability in healthcare is from _________ . - ANSWER Slips and falls. Property owners have a _________________ duty to maintain the property in a __________________ condition. - ANSWER legal... reasonably safe What elements are necessary to establish