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CVS TECHNICIAN EXAM STUDY GUIDE
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CVS TECHNICIAN EXAM STUDY GUIDE
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CVS TECHNICIAN EXAM STUDY GUIDEDrop-off Workstation Responsibility - -Pharmacist, intern, or tech
Works out of QT
Completes third party adjudication while the customer is present
Data entry for E-scripts, MD calls, faxes, voicemails, as directed in QT
Resolves all thirdpary or insurance problems
Ask customer for preferred contanct number
Calls out waiters to inform production (!!)
-Drop-off Workstation Priorities - -Acknowledge and serve customers
Call for back up when there are 3 or more customers in line
Focus on the customer
Use N in QT for next item
Ask and verify patient information:
Spelling, DOB, address, medication allergies (NKA for no known allergies)
Prescription insurance information (new insurance or verify current)
Other medical info (other OTC or prescription meds they may be taking
Safety cap preference
Preferred contact phone number
Never ask for SSN
Enter your credentials upon completion
-Use of anyones credentials other than your own is: - -Strictly prohibited
-Production Workstation Responsibility - -Pharmacist, Intern, Tech
Works out of QP (leave this screen to assist calls)
Print and fill waiters first
Answer the phone and direct call to appropriate person
Verify refills and medication in stock while on the phone
Max 3 families at a time (when printing labels)
Contact immediately for partial or out of stock medication or partial fills and
action notes
Labels upright in tower format to the red zone]
Help at pick-up if 3 or more customers in line
-Production Workstation Priorities - -Be aware of customers and provide
support where needed (introduce your self on the phone, offer assistance
and QT calls when appropriate)
Serve customers at pick-up and drive-thru based on WAB responsibilities
Print up to 3 families at a time (use print next batch or "P", perform
prescription and non-prescription functions like PCQ calls, when directed in
QP
Count, pour, and dispense medication (tray and spatula)
, Acquire the prescription label refreshing QP as often as possible (acute and
waiters first)
Obtain the medication (verify the medication name, strength, dosage form,
and NDC number on stock bottle)
Perform an accuracy scan (scan prescription label, scan medication stock or
RTS vial, scan credentials)
Select an appropriate container and cap (inhalers and nitroglycerin
sublingual tablets must be in original container)
Affix labels and stickers to containers (place stickers so that they do not
cover information printed on medication label, information must be visible on
stickers and labels)
Prepare order for final verification (upright labels, tower format, in red zone)
-Accuracy scan should be completed - -One at a time and it is NEVER okay
for one team member to pull medications and perform accuracy scan, while
a second team member counts and puts them into vials
-Most critical numbers to match on the NDC are - -The middle four numbers
Medication name, strength, and dosage form
-NDC number information - -The first five numbers represent the
manufacturer and the last 2 numbers represents the package size
-Penicillin and sulfa must be - -Counted on a separate tray to minimize risk
of contamination and allergic reaction from residue
-Only pharmacists count - -CII narcotics (techs AND interns not allowed)
-Controls must be - -DOUBLED COUNTED
-Basket colors - -Yellow: waiter
Blue: acute
Black: all others
-Pick-up workstation responsibilities - -Pharmacist, intern, or tech
At pharmacy register
Call for assistance when 3 or more are in line
Call out waiters last name before filing into the waiting bin
Validate information before putting it in the bin
Notify the point person (QA pharmacist) to provide assistance with probes
transactions at pick-up (cant find a script in the bin, pass all issues that
prevents you from immediately serving the next person in line) give QA
pharm name of person and have them step to the side or to consultation
area, let them know they will be rung out once the issues is resolved.
Greet the customer
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