,MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
Human resources management refers to:
A)
the management of people in organizations.
B)
management techniques for controlling people at work.
C)
concepts and techniques used in leading people at work.
D)
all managerial activities.
E)
concepts and techniques for organizing work activities.
2)
The knowledge, education, training, skills, and expertise of a firm's workers is known as:
A)
production capital.
B)
cultural diversity.
C)
physical capital.
D)
human capital.
E)
management's philosophy.
3)
Human resources practices that support strategy include:
A)
rewards practices.
B)
performance management.
C)
staffing practices.
D)
production scheduling.
E)
policies and procedures.
4)
A company utilizes a system to measure the impact of Human Resources which balances measures relating to financial
results, customers, internal business processes and human capital management. This system is knows as the:
4)
_______
A)
balanced scorecard.
B)
balanced strategy.
C)
HRIS.
D)
Human Capital Index.
E)
, none of the above.
5)
You have been tasked with building employee engagement at the firm you work for. Strategic human resources initiatives
you would consider implementing include:
5)
_______
A)
job design indicators.
B)
employee recognition programs.
C)
employee relations activity.
D)
diversity programs.
E)
employee recognition programs and management development programs.
6)
HR department staff members are traditionally involved in key operational responsibilities. Which of the following is an
operational responsibility?
6)
_______
A)
interpreting human right laws
B)
collecting metrics
C)
interpreting health and safety legislation
D)
analyzing metrics
E)
setting goals and objectives
7)
Being completely familiar with employment legislation, HR policies and procedures, collective agreements, and the
outcome of recent arbitration hearings and court decisions is most closely related with which of the following HR
activities?
7)
_______
A)
serving as a consultant
B)
offering advice
C)
serving as a change agent
D)
formulating policies and procedures
E)
providing services
8)
The practice of contracting with outside vendors to handle specified functions on a permanent basis is known as
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