2. Accessing your DHA E-services Account ...................................................................................................................................................................................... 6
2.3 Set Preference .......................................................................................................................................................................................................................................... 7
2.4 Accessing the Sheryan Licensing System................................................................................................................................................................................... 8
3. Managing the Account ............................................................................................................................................................................................................................ 8
3.1 Homepage Icons and Actions ........................................................................................................................................................................................................... 9
3.2. Account Menu Options .................................................................................................................................................................................................................... 10
4. Creating an Application for Professional Registration........................................................................................................................................................ 13
4.1 Professional Registration Flow Chart: Computer Based Testing / Prometric ..................................................................................................... 13
4.2 Professional Registration Flow Chart: Oral Assessment................................................................................................................................................. 14
4.4 Step 2: Get Registered....................................................................................................................................................................................................................... 19
4.5 Go to Dataflow ...................................................................................................................................................................................................................................... 22
4.6 Go to Prometric..................................................................................................................................................................................................................................... 31
5. Active Registration ............................................................................................................................................................................................................................... 39
5.1 Step 3: Activating a Professional License ............................................................................................................................................................................... 39
6. Accepting an Invitation ....................................................................................................................................................................................................................... 40
7. Active License ........................................................................................................................................................................................................................................... 41
Page 3 of 93
, Definitions/Abbreviations:
Authorities: The Regulatory Authorities within the United Arab Emirates according to the geographical jurisdiction,
Ministry of Health and Prevention, Department of Health - Abu Dhabi and Dubai Health Authority.
Credentials: Are the documented evidence of education/ qualifications, registration/ license, training/ experience
and other documents that are required to check the eligibility of the health professional to obtain a license
Dubai Medical Registry: Dubai Medical Registry is a public database maintained by DHA, which includes details of
HPs’ eligible to become licensed in Dubai.
Experience: Hands on clinical experience gained by a licensed healthcare professional during a salaried
employment/contractual period and it excludes volunteer jobs, observership, or clinical attachment.
Good Standing Certificate: A certificate showing evidence that the healthcare professional is competent to practice
the profession, has not been found guilty of unprofessional conduct, and that there are no pending or previous
disciplinary orders or criminal proceedings against the healthcare professional. Must be issued by the same licensing
authority of the healthcare professional registration/ license,
Healthcare Professional: A person who by education, training, certification and licensure is qualified to provide
healthcare services.
License: A permission granted by an authority to practice a healthcare profession.
Logbook: A typed comprehensive record from physicians and dentists with surgical specialties for the last two (2)
years demonstrating clinical competence through mixed major cases, signed, and stamped by the medical director of
the facility or the head of department, mentioning the name, date, and total number of procedures performed within
the mentioned period.
Medical Fitness Certificate: A report issued by DHA Health Centers within the last three (3) months confirming
that the applicant/ HP is medically fit to practice.
Negative Report: A verification result indicating a negative feedback of the submitted credentials.
Position: The term describing the applicant/ HP designation which consist of Category, Title, and Specialty
Positive report: A verification result indicating that all submitted credentials have been verified successfully.
Primary Source Verification: A process of validating documents required for licensure from the issuing organization.
Qualification: An educational evidence granted by universities, colleges, academic institutes or schools that are
nationally accredited or formally recognized. PSV can be referred to as Document Verification.
Unable to verify report: A verification result indicating an incomplete verification process related to failure in
providing all necessary credentials, and/or applicant is not responding to verification agency, and/or certain issues
related to the issuing body.
Unified Healthcare Professional Qualification Requirements (POR): a unified document developed in cooperation
with The Ministry of Health and Prevention (MOHP), Department of Health Abu Dhabi (DoH) and Dubai Health
Authority (DHA) that specifies the professions that can practice in United Arab Emirates and sets out the standards
of qualification, experience, license and requirements to obtain a license from the Authorities.
DHA: Dubai Health Authority
GSC: Good Standing Certificate
Page 4 of 93
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