100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Managing Quality Integrating The Supply Chain 6th Edition by S. Thomas Foster - Test Bank $29.07   Add to cart

Exam (elaborations)

Managing Quality Integrating The Supply Chain 6th Edition by S. Thomas Foster - Test Bank

 3 views  0 purchase
  • Course
  • Institution

Test Bank For Managing Quality Integrating The Supply Chain 6th Edition by S. Thomas Foster Complete Test Bank

Preview 4 out of 467  pages

  • November 28, 2023
  • 467
  • 2022/2023
  • Exam (elaborations)
  • Questions & answers
avatar-seller
,Managing Quality: Integrating the Supply Chain, 6e (Foster)
Chapter 1 Differing Perspectives on Quality

1) Which of the following is not one of Garvin's eight quality dimensions?
A) reliability
B) performance
C) conformance
D) aesthetics
E) efficiency
Answer: E
Diff: 2
Learning Outcome: Discuss the total cost of quality and compare the common methods of
managing quality
LO: 1.1: Recognize that different dimensions of quality exist.
AACSB: Application of Knowledge
Type: Concept

2) Which of the following is not one of Parasuraman, Zeithamel, and Berry's dimensions of
service quality?
A) tangibles
B) service reliability
C) contiguity
D) responsiveness
E) assurance
Answer: C
Diff: 2
Learning Outcome: Discuss the total cost of quality and compare the common methods of
managing quality
LO: 1.1: Recognize that different dimensions of quality exist.
AACSB: Application of Knowledge
Type: Concept

3) Why is service quality more difficult to define than product quality?
Answer: While services and production share many attributes, services have more diverse
quality attributes than products. For example, a product like a personal computer is typically
evaluated on its merits, and it makes little difference to the user whether the person that
assembled the computer was in a bad mood. Service settings are more complex; thus quality is
more difficult to define. A customer of a restaurant, for example, evaluates the quality of the
restaurant not only on the merits of the food, but also on the demeanor of the employees, the
speed of the service, the location of the restaurant, the pleasantness of the surroundings, and so
forth.
Diff: 2
Learning Outcome: Discuss the total cost of quality and compare the common methods of
managing quality
LO: 1.1: Recognize that different dimensions of quality exist.
AACSB: Application of Knowledge
Type: Application

4) ________ refers to the efficiency with which a product achieves its intended purpose.

,A) Performance
B) Features
C) Reliability
D) Conformance
E) Serviceability
Answer: A
Diff: 2
Learning Outcome: Discuss the total cost of quality and compare the common methods of
managing quality
LO: 1.2: Be able to discuss the quality dimensions.
AACSB: Application of Knowledge
Type: Concept

5) Which of Garvin's dimensions of quality include the "bells and whistles" contained in
products?
A) performance
B) conformance
C) features
D) aesthetics
E) perceived quality
Answer: C
Diff: 2
Learning Outcome: Discuss the total cost of quality and compare the common methods of
managing quality
LO: 1.2: Be able to discuss the quality dimensions.
AACSB: Application of Knowledge
Type: Concept

6) ________ refers to the propensity for a product to perform consistently over its useful design
life.
A) Conformance
B) Durability
C) Perceived quality
D) Reliability
E) Serviceability
Answer: D
Diff: 1
Learning Outcome: Discuss the total cost of quality and compare the common methods of
managing quality
LO: 1.2: Be able to discuss the quality dimensions.
AACSB: Application of Knowledge
Type: Concept

, 7) Which of the following is the most traditional dimension of quality?
A) durability
B) reliability
C) features
D) performance
E) conformance
Answer: E
Diff: 1
Learning Outcome: Discuss the total cost of quality and compare the common methods of
managing quality
LO: 1.2: Be able to discuss the quality dimensions.
AACSB: Application of Knowledge
Type: Concept

8) ________ is the degree to which a product tolerates stress or trauma without failing.
A) Serviceability
B) Conformance
C) Durability
D) Performance
E) Reliability
Answer: C
Diff: 1
Learning Outcome: Discuss the total cost of quality and compare the common methods of
managing quality
LO: 1.2: Be able to discuss the quality dimensions.
AACSB: Application of Knowledge
Type: Concept

9) ________ is the ease of repair for a product.
A) Durability
B) Reliability
C) Conformance
D) Contiguity
E) Serviceability
Answer: E
Diff: 1
Learning Outcome: Discuss the total cost of quality and compare the common methods of
managing quality
LO: 1.2: Be able to discuss the quality dimensions.
AACSB: Application of Knowledge
Type: Concept

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller ExamsExpert. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $29.07. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

67096 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling

Recently viewed by you


$29.07
  • (0)
  Add to cart