USPS SALES AND SERVICES ASSOCIATE TRAINING
EXAM 2023-2024 EXAM 250+ QUESTIONS AND
CORRECT DETAILED ANSWERS|ALREADY GRADED
A+
What is written or typed at the bottom of an international article? -
ANSWER-The country name in all capital letters.
What is the maximum value for dutiable (international) merchandise? -
ANSWER-$400.
What are the maximum weights for Priority Mail International Flat rate
products? - ANSWER-Flat rate envelopes and small flat rate boxes have
a 4 lb limit. Medium and Large flat rate boxes have a 20 lb limit.
What are some features and benefits of Priority Mail Express
International? - ANSWER-Fast; $100 insurance (updated to $200);
maximum weight 70 lbs; money back guarantee to certain destinations;
tracking service available; free packaging; online postage incentives; can
purchase additional insurance up to $5,000; return receipt services.
What are some features and benefits of Global Express Guaranteed? -
ANSWER-Delivery in 1-3 business days; money-back guarantee to
certain destinations; includes delivery status information; weight limits
from 22-70 lbs depending on the country; $100 liability insurance; can
purchase up to $2499 additional insurance.
Shipping Services are those products in which the Postal Service is
competitive with other delivery companies. What services does this
,USPS SALES AND SERVICES ASSOCIATE TRAINING
EXAM 2023-2024 EXAM 250+ QUESTIONS AND
CORRECT DETAILED ANSWERS|ALREADY GRADED
A+
include? - ANSWER-Priority Mail Express, Priority Mail, Parcel Select,
Parcel Return Service.
What are the extra services that can be applied to Priority Mail Express?
- ANSWER-Return receipt, additional insurance, collect on delivery.
What are some features/benefits of Priority Mail? - ANSWER-2-3 day
delivery; free packaging and supplies; affordable.
What day of the month do you place Notice 32, Box Rent Service Fee
Dues, in the PO Box? - ANSWER-1st.
How many different sizes of PO Boxes are offered? - ANSWER-5.
If a PO Box is rented on July 17th, when would the 6 month renewal due
date be? - ANSWER-Jan 31st.
If a PO Box is rented on May 13th, when would the 6 month renewal
due date be? - ANSWER-Oct 31st.
What two forms of ID are required for a customer to open a PO Box? -
ANSWER-Photo ID and an additional non-photo ID such as a corporate
ID, passport, proof of vehicle insurance or vehicle registration, current
deed or lease, state or government issued ID, military ID, university ID,
,USPS SALES AND SERVICES ASSOCIATE TRAINING
EXAM 2023-2024 EXAM 250+ QUESTIONS AND
CORRECT DETAILED ANSWERS|ALREADY GRADED
A+
alien registration card, certificate of naturalization, or home insurance
policy.
How many keys are assigned to the customer when renting a PO Box? -
ANSWER-2.
When opening a PO Box, if the information on the form does not match
that on the ID, further verification procedures must be conducted to
substantiate that the applicant resides or conducts business at the address
shown. How many days are you allowed to complete the verification? -
ANSWER-3 business days.
What is the form used to open a PO Box? - ANSWER-Form PS 1093.
What procedures does the Post Office follow is a PO Box is not paid by
the 10th day after the due date? - ANSWER-On the 11th day the box
must be closed and all mail is returned to the sender. The lock will be
changed after 48 days. If the customer reopens the box after the 10th
day, a late fee applies.
What is a caller service? - ANSWER-A premium service when the
customer needs more pick up times than a Firm Holdout and/or have
more mail than the biggest box will hold daily.
, USPS SALES AND SERVICES ASSOCIATE TRAINING
EXAM 2023-2024 EXAM 250+ QUESTIONS AND
CORRECT DETAILED ANSWERS|ALREADY GRADED
A+
What is General Delivery designed for? - ANSWER-Transients, people
waiting to get PO boxes, temporary events. 30 days maximum period
unless approved by the postmaster.
How does package intercept work? - ANSWER-It allows customers to
request to have an item they sent through USPS to be intercepted prior to
delivery for a fee.
How long may a customer have Temporary Forwarding? - ANSWER-6
months and they may renew for an additional 6 months for a total of one
year.
How long is PFS (Premium Forwarding Service)? How does it work? -
ANSWER-Not less than 2 weeks or longer than 1 year. For a fee we will
reship and reroute ALL mail addressed to their primary address by
means of weekly Priority Mail shipment.
What are the minimum and maximum days to "hold" mail? - ANSWER-
3 days min/30 days max.
What are some of the public service/government agency programs that
we participate in? - ANSWER-Selling Migratory bird stamps, supplying
Selective Service forms, passport applications.
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