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Quiz :1. Prior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters,
client facilitators, tax preparers, quality reviewers, etc.) must: - Answer :E. A
and B
Quiz :2Can a volunteer be removed and barred from the VITA/TCE Programs
for violating the Volunteer Standards of Conduct? - Answer :Yes
Quiz :3.If a taxpayer offers you a $20 bill because they were so happy about
the quality service they received, what would be the appropriate action to
take? - Answer :C. Thank the taxpayer, and explain that you cannot accept any
payment for your services.
Quiz :4.Jake is an IRS tax law-certified volunteer preparer at a VITA/TCE site.
When preparing a return for Jill, Jake learns that Jill does not have a bank
account to receive a direct deposit of her refund. Jill is distraught when Jake
tells her the paper refund check will take three or four weeks longer than the
refund being direct deposited. Jill asks Jake if he can deposit her refund in his
bank account and then turn the money over to her when he gets it. What
should Jake do? - Answer :B. Jake should explain that a taxpayer's federal or
state refund cannot be deposited into a VITA/TCE volunteer's bank account
and she will have to open an account in her own name to have the refund
direct deposited.
Quiz :5.Max prepares a tax return for Ali at a VITA/TCE site. He finds out
during the interview that Ali has no health insurance. After Ali leaves the site,
Max writes her name and contact information down to take home to his wife
who sells health insurance for profit. Which of the following statements is
true? - Answer :B. Max has violated the VSC because he is using confidential
information to engage in a financial transaction to further his own or another's
personal interest.
Quiz :6.Bob, an IRS tax law-certified volunteer preparer, told the taxpayer that
cash income does not need to be reported because the IRS does not know
about it. Bob prepared a tax return excluding the cash income. Jim, the
designated quality reviewer, simply missed this omission and the return was
printed, signed, and e-filed. Who has violated the Volunteer Standards of