FLETC BOP Final (100% Accurate Answers) 2024.

Intervene, take responsibility for resolving the situation, Get both sides of the story correct answers What responsibilities do a correctional workers have to keep conflicts from escalating? Maintain eye contact, Attentive posture positioning and body language Follow the speaker verbally You silence effectively correct answers What are the four main points to remember about communicating attention while you listen? Sit or lean forward, Keep still, Be aware of the look on your face correct answers Your overall body language makes a big difference and encouraging someone to talk to you what are some key things to remember? Paraphrasing and reflecting correct answers What to techniques is involved in responding During the convo correct answers When does paraphrasing occur? At the end of the conversation correct answers When does summarizing occur? Rephrasing the message in your own words correct answers What is paraphrasing? Deals with emotions correct answers What is reflecting? Way to go about getting information from someone correct answers What is probing? Identify an area that needs to be explored further Use open ended questions and statements to probe for additional information correct answers What are the do's in probing? A brief statement highlighting the main points of discussion in feeding them back to the other party for clarification correct answers What is summarizing? Explore options Identify resources Settle on an action plan Clarify roles and expectations Set realistic goals and timetables Identify follow-up actions correct answers What are the steps on how to obtain closure? How a person typically ask and interacts with others correct answers What are behavioral patterns?