Smartsheet Support Glossary (Quiz yourself on common
terms)
509 Certificate
[SAML] 509 is a public key infrastructure and the certificate, in SAML, is where this key
is located. In practice, the only part of the certificate that matters is the public key. The
public key is bound to a signing certificate in the metadata. The private key is securely
held by the party that signs the XML message. For Smartsheet, this key allows us to
authenticate the data being sent to us.
Accelerator(s)
[Control Center] Pre-packaged deployments of SCC with minimal engagement from
Smartsheet Consulting team.
Access Token
[Internal] a set of characters generated by a user's account that allows them to access
the Smartsheet API. Used in the Authentication header
Account
[Internal, OpsCon, Salesforce] A unique profile in Smartsheet as defined by an email
address. Accounts can be licensed users, non-licensed users, or free collaborators.
Addition Leads
[Control Center] Other users other than the PMO Lead that can make changes to the
existing program or blueprints. These users do not need to be shared to the config
sheet.
Agile
[Connector, Product] Let's you view your issue on your Scrum or Kanban board.
API Client ID
[Product] The specific ID shown in OpsCon Grid Load Logs and other resources
(Kibana, Dev Tools, etc.) will help identify which applications are accessing/updating
sheets. Also, see the API Client ID Report in Smartsheet to help as a reference.
API_RATE_LIMIT
[OpsCon] This sets the number of requests that can come in from the user to an
individual API App Server per minute. There is a fleet of 10 API App Servers and each
one gets this rate limit. Requests will come into the fleet and in most cases, they go to a
new server each time, but in some cases, they may be sent to the same server. This
rate limit per server helps to ensure the users won't get clipped by the Rate Limits early.
It is controlled by the Long value and the default is 100. Decreasing it below 100 has no
effect and it should NOT be increased beyond 200.
App Log / Client Errors
[OpsCon] These can be reviewed just as one would for troubleshooting Smartsheet
application errors. Switching the Session Type to REST will show only errors from the
API. You can also switch between the Log Type for App Log (Smartsheet Server Side
Errors) and Client Log (API Client Making Request Errors).
APP_DEVELOPER
[OpsCon] Determines if a user has the Developer Tools enabled on their account. This
is only necessary if someone will be creating third party apps and will be implementing
, an OAuth flow. This is controlled by the Boolean value at either true or false. Default is
false.
Application Programming Interface (API)
[Product] The mechanism by which someone interacts with data programmatically
instead of via a mouse and keyboard.
Approval Column
[Control Center] Column on the Intake sheet that marks the project as approved and
ready for SCC to provision. The Blueprint settings on the Config sheet state which
column this is and what the value needs to be in order to be seen in SCC.
Approval Value
[Control Center] The value in the Approval Column that will allow the project to be
available in SCC to be provisioned.
Assertion
[Product] XML version of the work being done to authenticate between SP and IdP;
Contains packets of information that supply one or more statements made by a SAML
authority
Assertion Consumer Service URL (ACS)
[Product] the endpoint on our side that the customers IdP will send information to. For
Smartsheet, the ACS url is https://sso.smartsheet.com/Shibboleth.sso/SAML2/POST
Assignee
[Connector, Product] The person to whom the issue is currently assigned.
Attribute (Claim)
[Product] Specific set of data within the XML (metadata or assertion) that is being asked
for (such as email address, persistent ID, or given name) Smartsheet requires only two
claims: the PersistentID (also known as NameID) and the Email Address. Read more on
them here.
Attributes
[Product] The parts of the JSON object that label the pieces of data being returned or
sent in the body. Ex: In this object { "name" : "Mary" } the name is the attribute with Mary
being the value
Authentication Configuration (in OpsCon)
[OpsCon, Product] This is a section found in the Organization's OpsCon page. Clicking
this will take you into the organization's settings for authentication (logging in). In the
part of this page with the same name, all login options will be shown and have a red X
or a green checkmark. Checkmarks are enabled login options and red Xs are the
options that will not be available to users
Authorization (Auth)
[OpsCon, Product] a process by which verification is done to ensure that someone is
whom they claim to be
Auto Approval
[Control Center] Also called "auto provisioning." In the UI, it's called "Automation." Auto
Approval is managed in the SCC-Admin Permissions Database. This tool sets up a rule
that when a row on the Intake Sheet meets the criteria of the rule, the project is
automatically provisioned.
Auto-Provisioned Domain
terms)
509 Certificate
[SAML] 509 is a public key infrastructure and the certificate, in SAML, is where this key
is located. In practice, the only part of the certificate that matters is the public key. The
public key is bound to a signing certificate in the metadata. The private key is securely
held by the party that signs the XML message. For Smartsheet, this key allows us to
authenticate the data being sent to us.
Accelerator(s)
[Control Center] Pre-packaged deployments of SCC with minimal engagement from
Smartsheet Consulting team.
Access Token
[Internal] a set of characters generated by a user's account that allows them to access
the Smartsheet API. Used in the Authentication header
Account
[Internal, OpsCon, Salesforce] A unique profile in Smartsheet as defined by an email
address. Accounts can be licensed users, non-licensed users, or free collaborators.
Addition Leads
[Control Center] Other users other than the PMO Lead that can make changes to the
existing program or blueprints. These users do not need to be shared to the config
sheet.
Agile
[Connector, Product] Let's you view your issue on your Scrum or Kanban board.
API Client ID
[Product] The specific ID shown in OpsCon Grid Load Logs and other resources
(Kibana, Dev Tools, etc.) will help identify which applications are accessing/updating
sheets. Also, see the API Client ID Report in Smartsheet to help as a reference.
API_RATE_LIMIT
[OpsCon] This sets the number of requests that can come in from the user to an
individual API App Server per minute. There is a fleet of 10 API App Servers and each
one gets this rate limit. Requests will come into the fleet and in most cases, they go to a
new server each time, but in some cases, they may be sent to the same server. This
rate limit per server helps to ensure the users won't get clipped by the Rate Limits early.
It is controlled by the Long value and the default is 100. Decreasing it below 100 has no
effect and it should NOT be increased beyond 200.
App Log / Client Errors
[OpsCon] These can be reviewed just as one would for troubleshooting Smartsheet
application errors. Switching the Session Type to REST will show only errors from the
API. You can also switch between the Log Type for App Log (Smartsheet Server Side
Errors) and Client Log (API Client Making Request Errors).
APP_DEVELOPER
[OpsCon] Determines if a user has the Developer Tools enabled on their account. This
is only necessary if someone will be creating third party apps and will be implementing
, an OAuth flow. This is controlled by the Boolean value at either true or false. Default is
false.
Application Programming Interface (API)
[Product] The mechanism by which someone interacts with data programmatically
instead of via a mouse and keyboard.
Approval Column
[Control Center] Column on the Intake sheet that marks the project as approved and
ready for SCC to provision. The Blueprint settings on the Config sheet state which
column this is and what the value needs to be in order to be seen in SCC.
Approval Value
[Control Center] The value in the Approval Column that will allow the project to be
available in SCC to be provisioned.
Assertion
[Product] XML version of the work being done to authenticate between SP and IdP;
Contains packets of information that supply one or more statements made by a SAML
authority
Assertion Consumer Service URL (ACS)
[Product] the endpoint on our side that the customers IdP will send information to. For
Smartsheet, the ACS url is https://sso.smartsheet.com/Shibboleth.sso/SAML2/POST
Assignee
[Connector, Product] The person to whom the issue is currently assigned.
Attribute (Claim)
[Product] Specific set of data within the XML (metadata or assertion) that is being asked
for (such as email address, persistent ID, or given name) Smartsheet requires only two
claims: the PersistentID (also known as NameID) and the Email Address. Read more on
them here.
Attributes
[Product] The parts of the JSON object that label the pieces of data being returned or
sent in the body. Ex: In this object { "name" : "Mary" } the name is the attribute with Mary
being the value
Authentication Configuration (in OpsCon)
[OpsCon, Product] This is a section found in the Organization's OpsCon page. Clicking
this will take you into the organization's settings for authentication (logging in). In the
part of this page with the same name, all login options will be shown and have a red X
or a green checkmark. Checkmarks are enabled login options and red Xs are the
options that will not be available to users
Authorization (Auth)
[OpsCon, Product] a process by which verification is done to ensure that someone is
whom they claim to be
Auto Approval
[Control Center] Also called "auto provisioning." In the UI, it's called "Automation." Auto
Approval is managed in the SCC-Admin Permissions Database. This tool sets up a rule
that when a row on the Intake Sheet meets the criteria of the rule, the project is
automatically provisioned.
Auto-Provisioned Domain
