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WGU c722 Exam questions and answers Graded A+
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Exam of 25 pages for the course wgu at wgu (WGU c722 Exam)
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WGU - C722Three essential drivers that must be achieved to generate positive characteristics in
project teams - answerCohesiveness, Trust, Motivation
The five stages Dr. Bruce Tuckman (1965) introduced of group development -
answerForming, Storming, Norming, Performing, Adjorning
Forming - answerIn this stage, team members may be meeting for the first time. Often,
no one really knows much about anyone else on the team. It may be premature to refer
to this group of individuals as a team. It is a time of introduction and forming
relationships and understanding from exchange of information.
Storming - answerTeam members are beginning to know about each other, but they do
not yet understand how to work together. Members may "jockey for position" within the
team. The dynamics of working together beyond any written statement of "roles and
responsibilities" are being established. Personalities surface, showing the strengths,
weaknesses, and personal needs of each individual on the team. Integration into a team
may come with some struggle and conflict.
Norming - answerTeam members have "figured out" how they will interact with each
other. Working relationships are beginning to form. Trust and understanding is
beginning to form between team members. They are beginning to feel comfortable
working together and openly and willingly sharing information.
Performing - answerTeam members are fully comfortable working together. Trust has
been developed. Working relationships have jelled. Work is being conducted and
project progress is occurring.
Adjourning - answerThis only occurs when all the team's work has been completed and
the team is no longer required. This may occur at any time in the project life cycle.
Co-located Teams - answerinvolves team members physically working at the same
location or holding project meetings together in a common setup.
,Virtual Teams - answerare teams whose members interact primarily through electronic
communications. Members of a virtual team may be within the same building or across
continents.
Two common situations occur that may prompt a change to the baseline scope -
answerThe scope may be expanded to include additional functionality or the scope may
be diminished due to changes in the project environment such as reduced funding or
requirements or changing time/due date.
Scope creep - answeroccurs when the project team integrates enhancements to the
scope without proper evaluation and approval.
work performance data - answerwill identify the work activities that are completed,
partially completed, or not started.
risk register - answeris a list of potential risks, how the risks will be monitored, and what
action will be taken should the risk event occur.
corrective action - answeris a document issued to identify quality failures and how they
will be corrected. The deliverable itself may need to be reworked and the project plan
may need to be revised to ensure that future deliverables do not include the same error.
The Four Categories of Change - answerContingency plans, improvement changes,
external events, scope change
The change management system - answeris in place to formally identify, evaluate,
decide, and communicate project changes.
Recording - answeris the process of documenting and archiving project-related
information.
Reporting - answeris a key nonverbal communications methodology used to inform and
to document project information.
Weekly status reports that are often working documents for the team to communicate: -
answerAccomplishments, Issues, Schedules, Resource utilization
Monthly status reports for senior stakeholders that would include: - answerProject
overview bragging about progress, Issues including red light (critical) problems needing
immediate resolution, yellow light items that are warning flags, and resolved issues,
Current accomplishments, Future plans for the next month, Resource utilization and
plans
Monthly Financial Report - answershowing progress against the budget quantifying
monies spent and planned to be spent and identifying issues with recommendations for
resolution
, Change management reporting - answershowing changes identified, requiring approval,
and resolution.
Project controls - answerare the data gathering, management, and analytical processes
used to predict, understand, and constructively influence the time and cost outcomes of
a project or program.
Three Aspects of Project Quality - answerquality management, quality assurance, and
quality control.
Quality management - answeris the process of identifying the customer's requirements
and how they will be measured.
Quality assurance - answeris the process of validating that the requirements and
measurements are appropriate for the project environment.
Quality control - answeris the process of monitoring and changing project execution to
ensure that activities are being executed as planned and will result in meeting the
customer requirements. It is the monitoring and controlling process that occurs during
project execution.
Standards - answerare requirements that are generally accepted by a group of firms
that produce similar products or services.
Requirements - answerare what the customer needs to achieve from the completed
project.
Quality audits - answerare rigorous reviews of the project performance. These reviews
are often completed by groups of experts outside of the project team such as a
company's quality assurance (QA) department or an outside consultant.
positive outcomes of the audit - answerIdentifying issues before we go into production
Identifying best practices that can be adopted by future project teams
Identifying lessons learned that can improve performance on other projects
Identifying problems that can be corrected before additional costs are incurred
Checklists - answerare one way of monitoring that activities/tasks have been addressed
and one method of assuring that all needed documents are written.
project charters - answercontain enough information to understand who the project
sponsor and project manager are, the purpose the project, a general idea of the scope,
budget, and schedule.
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