COM 312 Midterm Questions and Answers 100% Verified!!

what are the components of the definition of interpersonal conflict? - ANSWER-a problematic situation with the following characteristics: -the conflicting parties are interdependent -they seek incompatible goals or outcomes or they favor incompatible means to the same ends. -there is a sense of urgency about the need to resolves what are the stages of successful conflict and what is involved in each? - ANSWER--competent communicators not only try to repeat the skill, they are also able to perform -how are you going to communicate? -meta conflict: you can look back on conflicts you have experienced, and learn from mistakes what is involved in the "process" view of conflict communication? - ANSWER--triggering event: behavior that the parties in conflict forms the group for the conflict we are experiencing -initiation phase: conflict has become "overt" (one person makes known to the other that conflict exists -differentiation phase: participants use constructive or destructive strategies and tactics. (serves as as useful purpose by allowing parties to explain how they see the situation -resolution phase: those accept some out to the conflict (win-win) how do the linear and transactional views of conflict differ? - ANSWER-linear model: using words-- sender, receiver, channel, noise and feedback --emphasize the end product; it is a narrow view, we limit our view of interpersonal conflict as something we do to someone transactional model: managing and coordinating --exchange of verbal and nonverbal messages --implication- we view communicators as working together PRIMARY DIFFERENCE: linear model is a conveyor belt, transactional model, communication is seen more as a dance that 2 people do together define civility - ANSWER-constituted by an attitude of respect toward others manifested in our behavior toward them. --commitment to learn --attentive, acknowledging, thinking the best of others, listening, inclusive, kind works, apologize when necessary define incompatible goals - ANSWER-occur when we are seeking outcomes --i.e. we want to buy a different ca