COM 312 Test 1 Questions & Answers 100% Correct

conflict - ANSWER-an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. Intrapersonal conflict - ANSWER-internal strain that creates a state of ambivalence, conflicting internal dialogue, or lack of resolution in one's thinking and feeling interpersonal conflict - ANSWER-an expressed struggle between interdependent parties most expressed struggles are activated by? - ANSWER-a triggering event perceived incompatible goals - ANSWER-the parties either want exactly the same thing or opposites biggest perceived scarce resources - ANSWER-power and self esteem destructive conflict - ANSWER-when all participants are dissatisfied with the outcomes of a conflict and think they have lost as a result 4 horsemen of the apocalypse - ANSWER-criticism, defensiveness, stonewalling, contempt defensive climate - ANSWER-Evaluation, Control, Strategy, Neutrality, Superiority, Certainty supportive climate - ANSWER-description, problem solving, spontaneity, empathy, equality, provisionalism Escalatory spirals - ANSWER-behaviors - perceptions of the other- perceptions of the relationship- disintegration (with each party viewing oneself as not responsible for any of it) Avoidance spirals - ANSWER-Less direct interaction - Active avoidance of the other party - Reduction of dependence - Harboring of resentment or disappointment - Complaining to third persons about the other party attack/withdrawal pattern - ANSWER-passive aggressive Reciprocity of emotions - ANSWER-you mirror the other person's emotions avoidant system - ANSWER-members avoid most conflict (denial of the conflict, changing and avoiding topics, being noncommittal, and joking rather than dealing with the conflict at hand) collaborative system - ANSWER-members use cooperation and collaboration aggre