Exam (elaborations)
Supervision Key Link to Productivity Leslie Rue 11th-Test Bank
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, Chapter 01Supervision in a Changing Workplace
True / False Questions
1. Supervision is the first level of management in an organization.
True False
2. The middle management establishes the goals and objectives of the organization and
the policies necessary to achieve them.
True False
3. Supervisors manage employees who are physically involved in the production of an
organization's goods and services.
True False
4. The supervisory level of management usually includes the chairman of the board and
the president.
True False
5. A manager who serves as the link between operative employees and all other
managers is called a supervisor.
True False
6. The functions of supervision include planning, organizing, staffing, leading, and
controlling.
True False
7. If an operative employee has good technical skills and a good work record, he or she
is sure to be a good supervisor.
True False
1-1
Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,8. Planning generally involves two basic steps: determining the organization's objectives
and the most effective way of attaining the objectives.
True False
9. Staffing involves distributing the work among the employees in the work group.
True False
10. Organizing determines how well the work is being done compared with what was
planned.
True False
11. Decision making, planning, and organizing are activities that require conceptual
skills.
True False
12. Technical skills are most important at the senior management level.
True False
13. Supervisors must always remember that the work group looks to them to set the
example.
True False
14. Favoritism in the workplace is very rare now due to government legislation in
reducing the problem.
True False
15. Teleconferencing and social media degrade the opportunities for improved
communications within businesses.
True False
16. Diversity contributes to creating an organization culture that is more tolerant of
different behavioral styles and wider views.
True False
17. Being a professional manager is much more risky than being an entrepreneur.
True False
1-2
Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 18. Entrepreneurs own their businesses, but they can choose among several different
types of ownership.
True False
19. Small businesses tend to produce more innovations than larger businesses.
True False
20. The primary measure used in determining a supervisor's success or failure is the
productivity of the supervisor's work unit.
True False
Multiple Choice Questions
21. Which of the following statements about supervision is true?
A. The supervisory level of management is the last level of the management in every
organization.
B. The supervisory level of management establishes the goals and objectives of the
organization in addition to the policies necessary to achieve them.
C. Supervisors are the management persons that most employees see and deal
with every day.
D. Supervisors establish departmental objectives and procedures necessary to
achieve the organizational goals.
22. The top management of business organizations:
A. establishes the goals and objectives of the organization and the policies necessary
to achieve them.
B. are the management persons that most employees see and deal with
every day.
C. develops the departmental objectives and procedures necessary to achieve the
organizational goals and objectives.
D. manages operative employees who physically produce an organization's goods
and services.
1-3
Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
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