Multiple Choice
1. __________ is a field of study focused on understanding, explaining, and improving attitudes of
individuals and groups in organizations.
*a. Organizational behavior
b. Values in organizations
c. Management
d. Strategic human approach
Learning Objective: 1.1
Cognitive Domain: Knowledge
Answer Location: Explain the basic concept of organizational behavior and its value in organizations
AACSB Standard: Group and individual behaviors
Difficulty Level: Easy
Question Type: MC
2. Why is the understanding of organizational behavior important?
a. There has been a shift of focus from employee connections within the company and with customers to
numbers.
b. Organizational behavior gives one an understanding of economics, organizational development, and
marketing.
*c. Because you can explain it, predict it, and therefore influence it to achieve your goals.
d. Because it is important to have an understanding of individual employees and how they relate on the
organizational chart.
Learning Objective: 1.1
Cognitive Domain: Comprehension
Answer Location: Explain the basic concept of organizational behavior and its value in organizations
AACSB Standard: Group and individual behaviors
Difficulty Level: Medium
Question Type: MC
3. Of the three reasons in understanding human behavior, which one is of the greatest interest to a
practicing manager?
a. Predict
*b. Influence
c. Explain
d. Guidance
Learning Objective: 1.1
Cognitive Domain: Comprehension
Answer Location: Explain the basic concept of organizational behavior and its value in organizations
AACSB Standard: Groups and individual behaviors
Difficulty Level: Medium
Question Type: MC
4. Which of these concepts is not one of the four main functions of a manager?
a. Controlling
b. Leading
c. Planning
*d. Coordinating
Learning Objective: 1.1
Cognitive Domain: Knowledge
Answer Location: Explain the basic concept of organizational behavior and its value in organizations
AACSB Standard: Groups and individual behaviors
Difficulty Level: Easy
Question Type: MC
5. Jade is in charge of a group of employees who distribute packages around the world. Her main focus
is making sure that the packages are received at the proper location and on time. Jade’s focus is on
which management function?
a. Planning
b. Organizing
c. Leading
*d. Controlling
Learning Objective: 1.1
Cognitive Domain: Application
Answer Location: Explain the basic concept of organizational behavior and its value in organizations
AACSB Standard: Application of knowledge
Difficulty Level: Hard
Question Type: MC
6. Besides technical and conceptual skills, a manager should possess _________.
a. Hominid skills
b. Leading skills
*c. Human skills
d. Planning skills
Learning Objective: 1.1
Cognitive Domain: Comprehension
Answer Location: Explain the basic concept of organizational behavior and its value in organizations
AACSB Standard: Interpersonal relations and teamwork
Difficulty Level: Medium
Question Type: MC
7. Technical skills can be learned on the job. ____________ are learned throughout your life.
*a. Human skills
b. Leading skills
c. Management skills
d. Emotional skills
Learning Objective: 1.1
Cognitive Domain: Analysis
Answer Location: Explain the basic concept of organizational behavior and its value in organizations
AACSB Standard: Reflective thinking
Difficulty Level: Hard
Question Type: MC
8. _______________ is an awareness of how your actions and emotions affect those around you.
a. Human intelligence
b. Psychological intelligence
*c. Emotional intelligence
d. Management intelligence
Learning Objective: 1.1
Cognitive Domain: Knowledge
Answer Location: Explain the basic concept of organizational behavior and its value in organizations
AACSB Standard: Reflective thinking
9. The success of an organization lies with it’s ___________.
*a. People
b. Products
c. Customer service
d. Manufacturer
Learning Objective: 1.1
Cognitive Domain: Comprehension
Answer Location: Explain the basic concept of organizational behavior and its value in organizations
AACSB Standard: Systems and processes in work environments
Difficulty Level: Medium
Question Type: MC
10. As Kim moves up the chain of command in an organization, which skill would she use more of?
a. Conceptual
b. Technical
c. Leading
*d. Human
Learning Objective: 1.1
Cognitive Domain: Application
Answer Location: Explain the basic concept of organizational behavior and its value in organizations
AACSB Standard: Application of knowledge
Difficulty Level: Hard
Question Type: MC
11. When looking at an organization as a whole, one needs to visualize how it fits into its overall
environment and understand how each part relates to the others. What management skill is this?
a. Human
*b. Conceptual
c. Technical
d. Leading
Learning Objective: 1.1
Cognitive Domain: Comprehension
Answer Location: Explain the basic concept of organizational behavior and its value in organizations
AACSB Standard: Group and individual behaviors
Difficulty Level: Easy
Question Type: MC
12. An example of an intangible resource is_________.
*a. Jantix Corporation has a reputation of having high quality customer service.
b. Jantix has a large and easily accessible inventory of products.
c. Jantix owns the largest production facility in Montana.
d. Jantix employs the second largest number of employees in Montana.
Learning Objective: 1.2
Cognitive Domain: Application
Answer Location: Describe the key role of managing human capital in creating a sustainable competitive
advantage for organizations
AACSB Standard: Analytical thinking
Difficulty Level: Medium
Question Type: MC
13. What are the two different kinds of resources that organizations have?
*a. Intangible and tangible
b. Natural and unnatural
3
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