Genesys Certified Cloud Partner (CCP) Exam Questions and Answers (Graded A)
Which one of the Genesys Reference Resources provides the latest community threads
and status of the Genesys Cloud on its home screen?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community - ANSWER-a. Genesys Knowledge Network
Which one of the Genesys reference resources is the best place for trouble shooting configuration and feature descriptions as well as releases?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud Community - ANSWER-b. Genesys Cloud ResourceCenter
The CCP courses have a large number of links to which one of the following Genesys reference resources?
a. Genesys Knowledge Network
b. Genesys Cloud ResourceCenter
c. Genesys Cloud User Guide - ANSWER-b. Genesys Cloud ResourceCenter
Which of the following services are available from Genesys Cloud CX?
a. Collaborate
b. Accounting
c. Communicate
d. Contact Center - ANSWER-A, C, and D
Which one of the following models views Genesys Cloud CX as a grouping of services and the processing of data between those services?
a. Licensed component model
b. Services component model - ANSWER-b. Services component model
Which one of the Genesys Cloud CX services provides directory services?
a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center - ANSWER-b. Genesys Cloud Collaborate
Which one of the following Genesys Cloud CX Services provides text chat video chat and document sharing features? a. Genesys Cloud Platform
b. Genesys Cloud Collaborate
c. Genesys Cloud Communicate
d. Genesys Cloud Contact Center - ANSWER-b. Genesys Cloud Collaborate
The license cost per user is determined by the __________ that consumes features of the most expensive cloud shell license during a billing cycle. - ANSWER-Role, User
In the scenario where a customer has agents who work in consecutive shifts i.e. 1st shift works 6:00 AM - 3:00 PM and 2nd shift works 3:00 PM - 12:00 AM which one of the
following license types is likely the most cost-effective? a. Genesys Cloud 3 license
b. Concurrent license
c. Named license - ANSWER-b. Concurrent license
When an organization is created within Genesys Cloud CX it is assigned to an AWS (Amazon Web Services) region based on which one of the following?
a. Location of the company's main office.
b. Organization's location.
c. Location of the company's Genesys Cloud CX administrator.
d. Location of the company's primary data center. - ANSWER-b. Organization's location.
The https://login.mypurecloud.com URL provides access to Genesys Cloud CX in which
one of the following AWS (Amazon Web Services) regions?
a. US East (N. Virigina)
b. US West (Oregon)
c. Canada (Canada Central)
d. EU (Frankfort)
e. Asia Pacific (Mumbai) - ANSWER-a. US East (N. Virigina)
Which of the following are valid methods for accessing all functions of Genesys Cloud CX?
a. Genesys Cloud CX Desktop App for Windows
b. Web browser
c. Collaborate Mobile app for Android or iOS
d. Genesy Cloud CX Desktop App for Linux - ANSWER-A, B
When is it necessary for a user to change their organization on the login screen?
a. When they are logging into a different Genesys Cloud CX region.
b. When they belong to more than one Genesys Cloud CX organization within a region.
c. When they are logging into a Genesys Cloud CX organization that is not their home organization.
d. When they are logging into an organization that is not located in the proper AWS region. - ANSWER-b. When they belong to more than one Genesys Cloud CX organization within a region. Which one of the following is the most inclusive Genesys Cloud CX organizational unit?
a. Division
b. Corporation
c. Organization
d. Location - ANSWER-c. Organization
Which one of the following non-customized roles is required to configure the majority of the Genesys Cloud Collaborate features?
a. Supervisor
b. Admin
c. Superuser
d. Manager - ANSWER-b. Admin
Which of the following types of organizations provide the ability to establish a secure relationship with another Genesys Cloud CX organization and is commonly used to pair a Genesys Cloud CX partner with their customer? a. Authorized Organization
b. Partner-paired Organization
c. External Organization
d. Authorized Corporation - ANSWER-a. Authorized Organization
Which one of the following parameters can be modified after the Genesys Cloud CX initialization / setup process?
a. Company Name
b. Short Name
c. Organization ID - ANSWER-a. Company Name
All of the Genesys Cloud CX configuration objects belong to which one of the following divisions by default?
a. Default
b. Home
c. Universal
d. Primary - ANSWER-b. Home
A Genesys Cloud CX division can exist in multiple organizations?
a. True
b. False - ANSWER-b. False
An address is assigned to which one of the following Genesys Cloud CX organization units?
a. Organization
b. Division
c. Location
d. Building - ANSWER-c. Location
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