Nocti with complete questions and answers.

Nocti with complete questions and answers. when greeting a guest, hospitality beings with - correct answers.a smile and eye contact who is the best judge of on time service? - correct s what is the best way to get excellent service while dining in a restaurant? - correct gracious to the waitstaff and offer thanks for good service the management of human resources in the hospitality industry is complicated by which of the following facts? - correct entry level employees are inexperienced which of the following departments is primarily responsible for recruiting, selection, and training? - correct resources the ability of a restaurant server to cover a front desk associate position if he or she is absent is the result of - correct training on a menu, the term "a la carte" means - correct idually priced dishes a gratuity is described as a - correct to an employee the "front of the house" is comprised of - correct of the areas guests will contact in table service, the term "cover" refers to - correct number of guests served a person who passes through a place with only a brief stay is called a _____ guest - correct ient the "back of the house" refers to - correct iduals or departments who have indirect contact with the guest market segments focus on - correct of needs and expectations of the customer when planning an annual meeting for industrial farm equipment distributors, what is the most important consideration when reserving the event location? - correct ability of conference/meeting space which job title best completes the following organizational chart? general manager-food and beverage director-______-guest activities director-front desk supervisor - correct services manager raising the guest check average through the sale of appetizers and desserts is a common sales technique in ____ service restaurant styles - correct skills, knowledge, education, experience, and membership in professional organizations are all parts of a/an - correct e a first time employee who wants to gain skills and knowledge of a restaurant operation should start as an entry level - correct cook the progression from entry level positions to higher levels of pay and responsibility is referred to as the - correct r ladder to project a positive attitude over the phone, it helps to - correct when speaking the chef sends an email to the general manager regarding an upcoming banquet. the email should include which of the following? - correct , what, where, when, why, and how an individual is running late for a dinner reservation. what should this person do? - correct the restaurant if running 15 minutes or more behind while eating in a restaurant, an individual is waiting for an important cell phone call. what is the appropriate way for this individual to handle the situation? - correct the phone on "vibrate" then take the call outside or in a waiting area after excusing oneself what is the best way to communicate displeasure with a dining experience? - correct the waitstaff about the dining concerns, speaking to the manager if needed good customer relations should include - correct olling one's temper and remaining calm in a heated situation when listening to a guest's concerns, listen with ______ to what the guest has to say - correct open mind a customer calls to complain that a room service order is incorrect. respond by saying - correct answers."i'm sorry about the mix up. please allow us this opportunity to correct it." when a potential guest calls to find out how much a service costs at an establishment, he or she is expecting the employee to explain the property's - correct and pricing guests checking into a hotel insist that they are quoted a $100 room rate and present a confirmation email from the hotel. upon arrival, the reservation system indicates a higher rate for the reservation, and the only rooms available are $145 and $155. how should the situation be handled? - correct them into a $145 room at the $100 rate the illegal practice called dine and dash, is defined as eating quickly and then - correct ng without paying the bill or the tip the marketing process can best be described as the - correct ing, pricing, promoting, and distribution of goods and services which of the following is the most important quality for a potential concierge in a world class resort? - correct ty to speak two or three languages fluently arranging dinner reservations, scheduling a taxi, reserving spa appointments, and ordering dry cleaning services are duties commonly performed by the - correct concierge short term planning determines the marketing plans for - correct months to one year a specific target a business strives to meet is called a - correct meeting planners are primarily responsible for - correct inating the meeting and all related activites a license to operate a hotel using a trademark or training and operating manuals supplied by a well-known chain is referred to as a/an - correct hise the goal of the hospitality industry is to encourage ____ guests - correct t the four "p's" of marketing include product, place, price, and - correct tion marketing focuses on - correct term planning in hospitality sales and marketing, networking includes - correct ling the acronym, SMERF, stands for - correct l/sports, military, educational, religions, and fraternal groups demographics of targeted groups are important to consider in - correct planning the population that a marketing plan is directed towards is called the ____ market - correct t an example of a marketing promotion that specifically focuses on parents traveling with a young family - correct ren stay and eat free channel management or logistics refers to the - correct cal movement of goods when occupancy increases, which of the following likely to decrease? - correct ge daily rate per room a good example of suggestive selling is - correct answers."good evening, may i start you off with an appetizer?" upgrading is an example of - correct stive selling a customer service technique that increases the average check, maximizes guest satisfaction, and builds profits is known as - correct stive selling membership is a hotel sponsored _____ program allows guests to accumulate points with every stay and upgrade or receive discounts on consecutive visits - correct mer rewards the most effective customer loyalty programs include recognition, cumulative rewards, and - correct unts large conventions are usually planned ___ in advance - correct to three years a hotel working with a neighboring restaurant to offer a dining discount on the back of a hotel's key card is an example of a ___ sales promotion - correct rative a company should choose a/an ____ property for a five day meeting where the attendees will enjoy the many recreational and entertainment activities of the destination property - correct t