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Practice Management For the Dental Team 7th Edition by Finkbeiner -Test Bank
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,Finkbeiner: Practice Management for the Dental Team, 7th EditionChapter 01: The Business of Dentistry
Test Bank
MULTIPLE CHOICE
1. Management is defined as:
a. the process of providing quality care for the patient.
b. the act of leading a team of persons to accomplish goals and objectives.
c. an enterprise in which one is engaged to achieve a livelihood.
ANS: B
This definition correctly describes management.
REF: p. 9
2. Organizational culture is:
a. an attitude.
b. one’s experiences.
c. one’s beliefs.
d. all of the above.
ANS: D
Organizational culture comprises the attitudes, experiences, beliefs, and values of an
organization.
REF: p. 4
3. The ___ is commonly the leader of the dental office.
a. dentist
b. dental assistant
c. dental hygienist
d. administrative assistant
ANS: A
The leader in a dental practice is commonly the dentist.
REF: p. 5
4. Providing employees with information to help them increase their productivity within the
dental office is an example of:
a. harassment.
b. empowerment.
c. delegation.
Elsevier items and derived items Copyright © 2011 by Mosby, Inc., an affiliate of Elsevier Inc.
,Test Bank 1-2
d. reorganizing.
ANS: B
“Provide the employee with access to information that will help them increase their
productivity and effectiveness.”
REF: p. 5
5. Successful dentists do not take risks with their dental practice. Remaining status quo will
result in success.
a. The first statement is true; the second statement is false.
b. The first statement is false; the second statement is true.
c. Both statements are true.
d. Both statements are false.
ANS: D
Successful dentists know that not all risk taking is successful, but they are willing to take
calculated risks, knowing that the status quo can also result in failure.
REF: p. 5
6. All of the following are characteristics of successful risk taking except:
a. trusting your abilities.
b. overcoming fear of mistakes.
c. going it alone.
d. being open-minded.
ANS: C
Keys to successful risk taking include the following: trusting in your abilities, being open-
minded, overcoming fear of mistakes, and developing support teams.
REF: p. 6
7. _____ percent of people who fail at their jobs do not work well with their coworkers.
a. Fifty
b. Sixty
c. Seventy
d. Eighty
ANS: D
It has been found that 80% of the people who fail at their jobs do so not because of a lack of
technical skills but because they do not relate well with people.
REF: p. 6
Elsevier items and derived items Copyright © 2011 by Mosby, Inc., an affiliate of Elsevier Inc.
, Test Bank 1-3
TRUE/FALSE
1. Dentistry is a team-oriented business.
ANS: T
Dentistry is a team-oriented business, and the dental office is made up of individuals with
diverse skills and talents.
REF: pp. 8-9
2. Financial activities should take place in the clinical area of the dental office.
ANS: F
The business office should assume its rightful name, because all business activities of the
practice take place there, including financial transactions, patient and staff communication,
appointment management, recall, inventory, insurance management, and records
maintenance.
REF: p. 3
3. Patients rate service as the most important thing they can receive.
ANS: T
Dental treatment may be the objective for a patient; however, the dental staff must be
constantly aware that when patients come to the office to seek treatment or perhaps a
restoration, they are seeking the most important product—service.
REF: p. 3
4. A dental practice mission statement should state how the practice is managed and the role
of staff and patients.
ANS: T
It is wise for the dentist to determine a practice mission statement that speaks to the way the
practice is to be managed and the role of the staff and its patients.
REF: p. 5
5. A person’s values are established from his or her background or previous experiences.
ANS: T
You will find that each person’s values are established from his or her background and
previous experience.
REF: p. 7
Elsevier items and derived items Copyright © 2011 by Mosby, Inc., an affiliate of Elsevier Inc.
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