Mba 7001 project management latest update 2023

Mba 7001 project management latest update 2023 Student Details ( Student should fill the content) Name Student ID (UWIC ID and ICBT ID) Cardiff Met ID : Scheduled unit details Unit code MPM 7001 Unit title Project Management Theory and Practice Assignment Details Nature of the Assessment REPORT Topic of the Case Study GIVEN Learning Outcomes covered YES Word count 4000 words Due date / Time Extension granted? (For Office use only) Yes No Declaration Glamso • • • P a g e ii | 42 I certify that the attached material is my original work. No other person’s work or ideas have been used without acknowledgement. Except where I have clearly stated that I have used some of this material elsewhere, I have not presented it for examination / assessment in any other course or unit at this or any other institution Signature Isuru Madhawa Date 10/18/2020 Result (Assessor use only) Marks by 1st Assessor Name & Signature of the 1st Assessor Agreed Mark Marks by IV: Name & Signature of the IV For Office use only (soft copy assignments) Receipt date Received by Assignment Type & Title: For student use: Critical feedback on the individual progression towards achieving the assignment outcomes For 1st Assessor use: Assessment feedback Strengths Weaknesses Glamso • • • P a g e iii | 42 Name & Signature of the Assessor : Date : Comments by the IV Name & Signature of the IV: Date : Glamso • • • P a g e iv | 42 Project Management Theory and Practice MPM 7001 Assignment (Individual work) Weighting of assessment: 100% of total marks (4000 words) Learning Outcomes Covered • Synthesise learning – key concepts, theories and techniques - from other MBA (particularly core) modules and apply to project management methodological contexts and practices. This would be draw from a broad range of Management Theory (see indicative content below); • Demonstrate the application of Project Management practice to a variety of contexts and challenges. Assignment Brief Project management is the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements. It has always been practiced informally, but began to emerge as a distinct profession in the mid-20th century. PMI’s A Guide to the Project Management Body of Knowledge (PMBOK® Guide) identifies its recurring elements: Project management processes fall into five groups: Initiating, Planning, Executing, Monitoring & Controlling and Closing. Project management knowledge draws on ten areas: Integration, Scope, Time, Cost, Quality, Procurement, Human resources, Communications, Risk management and Stakeholder management. Assignment Students are required to read and answer the following Case Study. Glamso • • • P a g e v | 42 Case Study: Customer Service Management at Glamso Customer Services Department has been using the Bravo call tracking system for nine years to allocate and capture statistics on incoming customer service calls. In that time, call volume has grown five-fold and we have experienced both capacity and reliability problems with the Bravo system. Its manufacturer no longer supports the Bravo system. A decision was made to replace the Bravo system with the Alpha call tracking system. Alpha has been procured and must be installed, configured, tested, and implemented into production. This project will design/configure and implement the new Alpha call tracking system in time for the expected annual spike of customer support calls in December. Project objective: Design and Implement a new call tracking system Project Success criteria: • All calls to customer service after the implementation date are routed and tracked using the new system. • All customer service personnel demonstrate capability to use the new system • Operations accepts responsibility for ongoing maintenance and support of system after implementation Project scope • Implement the new call tracking system in production • Procure server hardware to support the system • Provide appropriate training and documentation to users in customer service • Provide appropriate training and documentation to operations group • Perform turnover to operations • Work with customer services to collect and document requirements in the form of User Stories • Design the new system and describe it in the form of work flow diagrams • Convert historical data from Bravo system into Alpha