CLA FINAL PRACTICE TEST QUESTIONS WITH CORRECT ANSWERS GRADED TO PASS

Companies use color coded signs and markings to communicate safety information in the workplace. Which of the following colors typically means warning? - Orange Which of the following is an assessment of potential to a worker's safety? - Hazard analysis Which of the following allows for a computer to communicate directly with a supplier's computer 24 hours a day, seven days a week? - The Internet and Electronic Data Interchange (EDI) Which of the following governmental agencies sets and enforces safety standards such as safe use of ladders, noise abatement, and storing of hazardous materials? - Occupational Safety and Health Administration (OSHA) Which type of communication includes contact with customers, vendors, suppliers, government, or any group outside the company? - External Which type of material handling software programs are used for vehicle tracking and load batching? - Transportation Management system Which of the following has a username and a domain name in the format? - Email Which of the following problem solving steps should be done first when a team resolves a problem? - Define the problem Which SMART goal step is the following statement satisfying? "Reduce the number of work related leg injuries within 6 months." - Time-Based Workers who participate in teams experience greater job satisfaction and improved self-esteem? - True Safety inspections can help determine what improvements may be needed at a workstation? - True Which logistics software program allows frontline logistics employees to input a variety of inventory information such as quantity, location, and other data for the purpose of controlling and storage of materials within a distribution center? - Warehouse management system Which of the following terms can be best described as the process used to ensure a product which meets or exceeds customer expectations is delivered to the customer without error? - Quality control OSHA standards set the maximum requirement; supply facilities may NOT use additional guidelines from other government agencies or professional organizations. - False When dealing with a problem with a customer's order, workers should assign blame to someone within the company. - False Which of the following is a basic function of warehouses and distribution centers that involves assembling products from different areas for each customer order? - Order processing Which of the following is true of what is being asked of warehouses today with current economic and global trends? - handle and store MORE items Which of the following security measures allows one security guard or office to monitor multiple access points from a central location? - Closed circuit television Which of the following types of loading docks is the most commonly used loading dock in the U.S.? - Flush Dock Which of the following material handling equipment lifts the operator with the load allowing them to pick less than full pallet loads from rack locations? - Order Picker Which of the following material handling equipment is a forklift that is equipped with pneumatic tires that allow for operation on rough areas without jostling the load? - Yard Lift Small mistakes like speaking too quickly, entering the wrong delivery date, or not listening to instructions can lead to costly mistakes. - True Which type of logistics technology provides companies, such as the U.S. Postal Office, the ability to read handwritten information and translate it into a bar code? - Optical Character recognition (OCR) The groups within a warehouse/distribution center that have access to a larger range of computer programs, including the internet, are the inventory control department, shipping and receiving, and warehouse supervisors. - True Which type of team focuses on a single issue of concern at a time before moving to the next? - Project Team What type of team is self-managed? - Work team, Project Team, and Cross-functional team Which problem solving step calls for the team to examine the strengths and weaknesses for each potential solution using specific criteria or standards? - Choose the best solution Employees are required to have a safety committee that meets regularly and keeps a file of notes of the meetings. - True Spreadsheets may be printed and used by logistics workers to analyze operations, show inventory status, or indicate transport modes. - True Which of the following terms can be described as designing a process that is capable of meeting quality standards? - Quality planning What type of fire extinguisher should a worker use if there is a class B fire? - Class A,B and A,B,C Specifying why you are writing is an example of which of the following writing guidelines? - Identifying your purpose In logistics terms, "demand" is the process of sourcing and building product inventory to establish targets based on customer needs. - False Which of these types of inventory consists of materials that are ready for use in production? - Raw Materials Which of the following requires both importers and exporters to electronically send information about shipments before arrival? - Advanced Manifest Regulations (AMR) A hazmat is a substance or material that the USDOT has determined is capable of posing an unreasonable risk to health, safety, and property when transported in commerce. - True Using an operating equipment checklist prior to using the equipment is an example of which type of maintenance? - Preventive maintenance What federal agency requires employers to perform a hazard assessment of a workplace to determine if employees should wear personal protective equipment (PPE)? - OSHA Allowing the speaker to complete their thought is an example of which of the following listening techniques? - Not interrupting Which of these logistics software programs stores such information as customer contacts, communication tracking, and order history? - customer relations management system Which of the following characteristics of a high-performance team is critical in ensuring workers have current knowledge and skills to do their work well? - Training Which element of the SMART goal setting process calls for making sure that the team sets goals that will challenge the team, but also takes into account what the team can realistically do? - achievable If a team does not have this characteristic, team members are confused about who is doing what and as a result very little gets done. - Role and responsibility Which of the following safety colors typically means "storage?" - White Microsoft Word is the most popular spreadsheet application on the market today. - False Which of the following Quality Control Systems seeks to eliminate waste and focuses on increasing efficiency? - Lean Which of the following inspections involves checking for air, ground, or water pollution? - Environmental Inspection