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Sheona ThomasLO1 – understand effective communication and interpersonal interaction in Health
and Social care
P1 – explain the role of effective communication and interpersonal interaction in a
health and social care context
Introduction
Communication is the action of switching information such as thoughts, ideas and
emotions. Communication can be carried out in a variety of ways such as
computerised, oral, written and special methods. All of these forms ensure that even
if someone is not able to communicate in a certain way there will always be an
alternative. Depending on the situation, either formal or informal communication
will be practiced, for example; there would be formal communication between a
patient and the practitioner. Whereas, colleagues are far more likely to communicate
in an informal way as it is appropriate.
Computerised communication
Computerised communication is a way of communicating with others but by using
technology, this can be both formal and informal depending on the situation and its
purpose. This form of communication is usually over text and email. An advantage for
this form of communication would be that it benefits people with hearing difficulties
and can be essential for them to read, also it is a quick and efficient way of getting in
touch or reminding people of appointments which can be received within minutes.
Another advantage is that computers also use graphics in sound which suits many
people’s likes, encouraging them to use it more often. Computers are also used to
make prescriptions which are sometimes given to a patient or sent straight to the
pharmacy, by using the computer it ensures that the writing is understandable for
the majority of people, they are also used to transfer information on a patient
between the patients doctors surgery and hospital, this way the information is safe
as the requirements of the data protection act would have been followed. However,
the disadvantage is that sometimes emails can get lost which means people aren’t
reminded of the things that may be vital for their health to improve. Also many of
the patients may be new to the technology side of health care and may struggle with
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