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Systems Analysis and Design in a Changing World 7th Edition By John Satzinger - Test Bank
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,Chapter 1 – Introduction to Systems Analysis and DesignMULTIPLE CHOICE
1. ____ refers to the combination of hardware, software, and services that people use to manage,
communicate, and share information.
a. Information systems
b. Information technology
c. Computer systems
d. Computer technology
ANS: B PTS: 1 REF: 4
2. ____ software controls the flow of data, provides data security, and manages network operations.
a. Enterprise c. Application
b. System d. Legacy
ANS: B PTS: 1 REF: 7
3. Examples of company-wide applications, called ____, include order processing systems, payroll
systems, and company communications networks.
a. enterprise applications c. operating applications
b. network operating systems (NOS) d. legacy systems
ANS: A PTS: 1 REF: 8
4. Over 40 years ago, a concept called Moore's Law accurately predicted that computer processing power
would double about every ____.
a. 2 months c. 24 months
b. 12 months d. 48 months
ANS: C PTS: 1 REF: 8
5. When planning an information system, a company must consider how a new system will interface with
older systems, which are called ____.
a. enterprise applications c. operating applications
b. network operating systems (NOS) d. legacy systems
ANS: D PTS: 1 REF: 7
6. For complex operations, analysts apply computer-based modeling tools that use a standard language
called ____.
a. electronic data interchange (EDI)
b. joint application development (JAD)
c. business process modeling notation (BPMN)
d. rapid application development (RAD)
ANS: C PTS: 1 REF: 14
, 7. Systems analysts use a ____ to graphically represent company operations and information needs.
a. JAD c. RAD
b. Scrum d. business process model
ANS: D PTS: 1 REF: 13
8. A business ____ is an overview that describes a company’s overall functions, processes, organization,
products, services, customers, suppliers, competitors, constraints, and future direction.
a. matrix c. index
b. profile d. glossary
ANS: B PTS: 1 REF: 13
9. Which of the following is one of the main sectors of e-commerce?
a. C2C c. C2B
b. B2C d. BBC
ANS: B PTS: 1 REF: 9
10. ____ enabled computer-to-computer transfer of data between companies, usually over private
telecommunications networks.
a. EDI c. TCH
b. ACH d. O-O
ANS: A PTS: 1 REF: 10
11. Transaction processing (TP) systems ____.
a. provide job-related information to users at all levels of a company
b. simulate human reasoning by combining a knowledge base and inference rules that
determine how the knowledge is applied
c. process data generated by day-to-day business operations
d. include e-mail, voice mail, fax, video conferencing, word processing, automated
calendars, database management, spreadsheets, and integrated mobile computing systems
ANS: C PTS: 1 REF: 15
12. Business support systems ____.
a. provide job-related information support to users at all levels of a company
b. simulate human reasoning by combining a knowledge base and inference rules that
determine how the knowledge is applied
c. process data generated by day-to-day business operations
d. include e-mail, voice mail, fax, video conferencing, word processing, automated
calendars, database management, spreadsheets, and integrated mobile computing systems
ANS: A PTS: 1 REF: 16
13. Knowledge management systems use a large database called a(n) ____ that allows users to find
information by entering keywords or questions in normal English phrases.
, a. inference engine c. knowledge management system
b. knowledge base d. inference manager
ANS: B PTS: 1 REF: 16
14. User productivity systems ____.
a. provide job-related information to users at all levels of a company
b. simulate human reasoning by combining a knowledge base and inference rules that
determine how the knowledge is applied
c. process data generated by day-to-day business operations
d. include e-mail, voice mail, fax, video and Web conferencing, word processing, automated
calendars, database management, spreadsheets, desktop publishing, presentation graphics,
company intranets, and integrated mobile computing systems
ANS: D PTS: 1 REF: 17
15. In a typical company organizational model, top managers ____.
a. develop long-range plans, called strategic plans, which define the company’s overall
mission and goals
b. provide direction, necessary resources, and performance feedback to supervisors and team
leaders
c. oversee operation employees and carry out day-to-day functions, coordinating operational
tasks and people
d. include users who rely on TP systems to enter and receive the data they need to perform
their jobs
ANS: A PTS: 1 REF: 18
16. In a typical company organizational model, middle managers ____.
a. develop long-range plans, called strategic plans, which define the company’s overall
mission and goals
b. provide direction, necessary resources, and performance feedback to supervisors and team
leaders
c. oversee operation employees and carry out day-to-day functions, coordinating operational
tasks and people
d. include users who rely on TP systems to enter and receive the data they need to perform
their jobs
ANS: B PTS: 1 REF: 18
17. A ____, or requirements model, describes the information that a system must provide.
a. process model c. business model
b. data model d. network model
ANS: C PTS: 1 REF: 19
18. A(n) ____ shows the data that flows in and out of system processes.
a. process model c. business model
b. object model d. network model
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