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Supervision Concepts and Skill-Building Samuel Certo 10e
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Supervision Concepts and Skill-Building Samuel Certo 10e
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, Chapter 01Supervision: Tradition and Contemporary Trends
1. A manager at the first level of management is called a(n)
A. top executive.
B. middle manager.
C. assembly-line worker.
D. supervisor.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor is a manager at the first level of management, which means the employees reporting to the supervisor are not managers.
2. Which of the following acts states that a supervisor is “any individual having authority, in the interest of the employer, to hire, transfer, suspend,
lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or
effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature,
but requires the use of independent judgment?”
A. The Wagner Act
B. The Taft-Hartley Act
C. The Norris–La Guardia Act
D. The Fair Labor Standards Act
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: The Taft-Hartley Act states that a supervisor is “any individual having authority, in the interest of the employer, to hire, transfer, suspend,
lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or
effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature,
but requires the use of independent judgment.”
3. Dillon, a new employee at Texcare Inc., reports to Debra, who is at the first level of management. In the context of different levels of management,
Debra is most likely
A. a manager.
B. a stakeholder.
C. a supervisor.
D. the director.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: In this scenario, Debra is a supervisor. A supervisor is a manager at the first level of management. This means the employees who report
to the supervisor are not managers.
4. Which of the following statements is true of managing at the supervisory level?
A. Supervisors are managers at the second level of management.
B. Supervisors are responsible for ensuring that each department contributes to accomplishing the company’s goals.
C. Supervisors need to forecast projects and involve themselves in long-term planning.
D. Supervisors need to formulate visions for their companies and develop business strategies.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
1-1
Copyright © 2019 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,Feedback: Managing at the supervisory level means ensuring that the employees in a particular department are performing their jobs so that the
department will contribute its share to accomplishing the organization’s goals. Usually, supervisors focus on day-to-day problems and goals to be
achieved in one year or less.
5. Which of the following must be a supervisor’s primary focus?
A. Efficiency
B. Long-term planning
C. Future-oriented conceptualization
D. Predictability
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor’s main task is to improve efficiency of work to achieve a department’s goals. A supervisor must focus on efficiency,
functions to be performed, and people.
6. According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any human being are
A. safety needs.
B. physiological needs.
C. needs related to love and belonging.
D. esteem needs.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any human being are physiological needs, such as
food and shelter.
7. According to Abraham Maslow’s hierarchical pattern of needs, which of the following is included in the final part of the hierarchy?
A. Safety needs
B. Physiological needs
C. Self-actualization
D. Self-esteem
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: According to Abraham Maslow’s hierarchical pattern of needs, the final part of the hierarchy includes self-actualization, which includes an
attitude of acceptance, a lack of racial biases, and creativity.
8. _______, a French industrialist, is often regarded as the pioneer of administrative theory.
A. Frederick W. Taylor
B. Henri Fayol
C. Abraham Maslow
D. Ivan Pavlov
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Henri Fayol, a French industrialist, is often regarded as the pioneer of administrative theory. The ideas that he generated relative to general
management principles are still considered to be important among contemporary thinkers.
9. ________ is often referred to as the “father of scientific management.”
A. Frederick W. Taylor
1-2
Copyright © 2019 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, B. Henri Fayol
C. Abraham Maslow
D. Ivan Pavlov
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Frederick W. Taylor is often referred to as the “father of scientific management.” Taylor believed that in order to improve efficiency, it is
important to consider the best way in which a job could be completed.
10. Which of the following stages of Maslow’s hierarchy of needs includes an attitude of acceptance, a lack of racial biases, and creativity?
A. Self-actualization needs
B. Physiological needs
C. Safety needs
D. Esteem needs
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: According to Maslow’s hierarchy of needs, the self-actualization stage includes an attitude of acceptance, a lack of racial biases, and
creativity.
11. Which of the following is true about supervision?
A. Henri Fayol generated the idea that the application of science to the study of production can result in maximal employee efficiency.
B. Supervision is management at the highest level of an organization.
C. It is important for supervisors to help workers to satisfy their personal needs while being productive in organizations.
D. The quality of an organization is often independent of the quality of interactions among its members.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Abraham Maslow recognized that people have different sets of needs that are met in a hierarchical pattern. Based upon Maslow’s findings,
supervisors must help workers to satisfy their personal needs while being productive in organizations.
12. Supervisors emphasize people orientation because they
A. work with conceptualization and policy formation and understand a company’s requirements.
B. work with other departments to collaborate on achieving tasks.
C. plan organizational strategies with top management.
D. deal directly with employees and have knowledge about an organization’s customers.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Because they deal directly with employees and have knowledge about an organization’s customers, supervisors emphasize a people
orientation. This focus recognizes that the quality of an organization is often affected by the quality of interactions among its members.
13. In the context of the modern view of management skills, what does sustainability refer to?
A. A supervisor’s responsibility of generating tools that allow information to be shared consistently
B. An organization’s potential to generate high levels of profit over long periods of time
C. A business’s ability to operate with minimal impact on the environment
D. An overseer’s ability to evaluate employees based on their work efficiency
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
1-3
Copyright © 2019 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
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