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Communicating At Work 12Th Edition By Ronald Adler - Test Bank
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,Communicating at Work, 12e (Adler)Chapter 1 Communicating at Work
1) Which of the following is NOT an accurate statement?
A) William Schaffer, International Business Development Manager for Sun Microsystems has
stated, "If there's one skill that's required for success in this industry, it's communication skills."
B) There is a significant difference between communication skills of physicians with and without
malpractice claims.
C) Workers in high-tech fields do not need good communication skills.
D) Poor communication is one of the most common reasons for errors in shooting among
officers of the Los Angeles Police Department.
Answer: C
Explanation: Communication ability is often cited as the most important factor in making an
executive promotable.
Topic: Communication and Career Success
Learning Objective: 01-01 Explain the role of communication in career success, providing
examples to support your claims.
Bloom's: Remember
Accessibility: Keyboard Navigation
Gradable: automatic
2) Which of the following is NOT true about individuals communicating in today's
organizations?
A) Many recruiters believe that the main factors contributing to job success in corporate America
are the ability to work with others and effective communication skills.
B) More than 60% of reported medical errors have been attributed to poor communication.
C) The average business executive spends more than 45 minutes of every hour communicating.
D) Due to advanced technology, good communication skills are less important in the 21st century
than in they were in the 20th century.
Answer: D
Explanation: Communication skills are highly important for success in technical careers in the
21st century.
Topic: Communication and Career Success
Learning Objective: 01-01 Explain the role of communication in career success, providing
examples to support your claims.
Bloom's: Remember
Accessibility: Keyboard Navigation
Gradable: automatic
1
Copyright © 2019 McGraw-Hill
,3) Experts estimate that the average business executive spends what percentage of his or her time
communicating?
A) 75 to 80 percent
B) 50 to 55 percent
C) 25 to 30 percent
D) 10 to 15 percent
Answer: A
Explanation: Experts estimate that the average business executive spends 75 to 80 percent of his
or her time communicating.
Topic: Communication and Career Success
Learning Objective: 01-01 Explain the role of communication in career success, providing
examples to support your claims.
Bloom's: Remember
Accessibility: Keyboard Navigation
Gradable: automatic
4) According to corporate recruiters, which of the following is one of the main factors that
contributes to job success?
A) technical skills
B) native intelligence
C) educational background
D) communication skills
Answer: D
Explanation: A degree in communication provides an excellent background for careers in a
variety of fields, ranging from advertising to public relations to government affairs.
Topic: Communication and Career Success
Learning Objective: 01-01 Explain the role of communication in career success, providing
examples to support your claims.
Bloom's: Remember
Accessibility: Keyboard Navigation
Gradable: automatic
2
Copyright © 2019 McGraw-Hill
, 5) In general, students ________ the importance of communication skills in the workplace and
________ their own communication skills.
A) overestimate; overestimate
B) underestimate; underestimate
C) underestimate; overestimate
D) overestimate; underestimate
Answer: C
Explanation: In general, students underestimate the importance of communication skills in the
workplace and overestimate their own communication skills.
Topic: Communication and Career Success
Learning Objective: 01-01 Explain the role of communication in career success, providing
examples to support your claims.
Bloom's: Remember
Accessibility: Keyboard Navigation
Gradable: automatic
6) The statement "Communication is unavoidable" means that
A) if you're absent from a meeting, you are not communicating at all.
B) all communication is unintentional.
C) people will probably attach meaning to your actions, even when you don't intend to
communicate something.
D) true communication occurs only when we are face to face with another person.
Answer: C
Explanation: Communication is unavoidable because people will probably attach meaning to
your actions, even if you aren't intending to communicate anything.
Topic: The Nature of Communication: Communication Principles
Learning Objective: 01-02 Apply the key principles of communication, knowledge of the basic
elements of the communication model, and considerations of effective communication channel
use to a specific situation, showing how each one affects the outcome of the interaction.
Bloom's: Understand
Accessibility: Keyboard Navigation
Gradable: automatic
3
Copyright © 2019 McGraw-Hill
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