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CPHQ Prep (NAHQ Material) Qs&As 2024 New Update

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CPHQ Prep (NAHQ Material) Qs&As 2024 New Update Leaders - ANS-Cope with change by developing vision and aligning subsytems Managers - ANS-Cope with complexity through planning and budgeting Quality Roles for the Board of Directors/Governing body - ANS-Setting policy, financial and strategic di...

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  • December 31, 2023
  • 46
  • 2023/2024
  • Exam (elaborations)
  • Questions & answers
  • cphq
  • CPHQ Prep Qs&As 2024 New Update
  • CPHQ Prep Qs&As 2024 New Update
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CPHQ Prep (NAHQ Material) Qs&As 2024 New Update
Leaders - ANS-Cope with change by developing vision and aligning subsytems



Managers - ANS-Cope with complexity through planning and budgeting



Quality Roles for the Board of Directors/Governing body - ANS-Setting policy, financial and strategic
direction, quality of care, goals and objectives



What are the subsystems of the organization and the principles of leadership - ANS-Structure, People,
Renewal, Reward, Resources, Culture



Mission - ANS-Organizations purpose or reason for existence; why are we here?



Vision - ANS-Organizations statement of its goals for the future



Core values - ANS-Define an organizations attitudes and help direct vision



Organizations direction is built on ________ and guided by ________ - ANS-mission; vision



Definition/explanation of a goal - ANS-broad general statement specifying a purpose or desired outcome



Definition/explanation of an objective - ANS-specific statements that detail how goals will be achieved
through specific and measurable actions



SMART Acronym - ANS-Specific, measurable, attainable, relevant, time bound

,The following is an example of what? Place 100% of veterans in permanent housing, which includes
moves to HUD-VASH program and moves from VA SSVF into permanent housing by September 30th
annually - ANS-Objective



Voice of the customer (VOC) - ANS-is a process conducted at the start of any new product, process or
service design initiative to understand better the customer wants and needs



Four aspects of the VOC - ANS-Customer needs, a hierarchical structure, priorities, customer perceptions
of performance (the product is a list of needs, wants and desires of the customer of a process output)



How to construct VOC research - ANS-identify customers of a process output, develop a list of questions
to ask customers about the process, refine the list to use with the process review and improvement



Hoshin Planning - ANS-a Japanese term that means policy deployment - it is used to ensure that the
vision being set forth by top management is being translated into planning objectives and actions



Four perspectives of measurement for a balanced scorecard - ANS-Financial, Customer, Internal Business
processes, Learning and Growth



Financial Scorecard term - ANS-How do we look to providers or financial resources



Customer scorecard term - ANS-How do our customers see us



Internal business processes scorecard term - ANS-at what must we excel



Learning and growth scorecard term - ANS-can we continue to improve and create value for our
customers

,Steps for creating reward systems in company culture - ANS-1. Determine priorities, values and
behaviors

2. Identify criteria for recognition

3. establish a budget

4. determine accountability for recognition

5. obtain feedback through performance appraisal

6. modify program based on feedback

7. give rewards based on the program



Population Health definition - ANS-outcomes for a group of individuals



What does PHM involve - ANS-PHM involves gaining an understanding of clinical and other
characteristics (e.g. SES, geography) of population/subpopulation and associated risks



Transition of care definition/example - ANS-a care transition occurs when a patient moves from one
healthcare provider or setting to another.



According to the joint commission, 80% of serious medical errors involve _______ during the
__________ - ANS-miscommunication; transition of care



Handoffs - ANS-defined as a transfer and acceptance of patient care responsibility achieved through
effective communication



What should handoffs include? - ANS-patient history, heart rhythm, infections, complications, needs for
restraints etc



to achieve successful handoffs, organizations should - ANS-1. demonstrate leaderships commitment to
successful handoffs

, 2. standardize critical content to be communicated to the sender during a handoff, both verbally and in
written form

3. cover everything needed to safely care for the patient in a timely fashion



recommendations for improving transitions of care - ANS-1. improve communication during transitions
between providers patients and caregivers

2. implement EMRs that include standardized medication reconciliation elements

3. establish points of accountability for sending and receiving care, particularly for hospitals and nursing
home providers

4. expand the role of pharmacists in transitions of care

5. develop performance measures to encourage better transitions of care



episodes of care - ANS-all care a patient receives in the courses of treatment for a specific illness,
condition or medical event



sharing vital signs and care with the care providers on the next shift is an example of what - ANS-handoff



a cardiac specialist called in to provide a consultation on cardiac issues with a surgical patient is an
example of what - ANS-episode of care



a hospital sharing patient information on hospital stay with home health service is an example of what -
ANS-transition of care



provide patient information to a dietitian consulted about a patient who is losing weight after a
procedure is an example of what - ANS-episode of care



Fee for service reimbursements - ANS-providers receive payment for each service provided

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