BTM Exam Questions With Completed Answers Already Passed!!

Feature a set of integrated software modules and a central database that enables data to be shared by many different business processes and functional areas through the enterprise - Enterprise system Network of organizations and business processes for producing raw materials, transforming these materials into intermediate and finished products and distributing raw finished products to customers - Supply chain management Information about the demand for a product gets distorted as it passes from one entity to another across the supply chain - Bullwhip effect businesses plan their supply chains and execute supply chain steps - Supply chain management softwares help.. Push: products are made and then pushed to customers (sell what we make) Pull: actual customer orders or purchases trigger events in the supply chain (make what we sell) - Pull vs Push Supply Chain Systems examine customers from a multifaceted perspective. Use a set of integrated applications to address all aspects of the customer relationship, including customer service, sales and marketing (ranges from niche tools to large scale applications) - Customer relationship management systems (CRM) Sales force automation (Help increase productivity) Customer service (provide information and tools to increase efficiency of call centres) Marketing (support direct marketing campaigns by providing capabilities for capturing prospect and customer data) - CRM capabilitiesInformation systems enable change, both technologically and politically Automation (increase efficiency, replace manual tasks) Rationalization (streamline standard procedures) Business Process Reengineering (BPR) (analyze, simplify and redesign business processes) Paradigm Shifts (rethink nature of business, define new business model, change nature of organization) - Systems development