PGA PGM Level 3 3.0 Full Study Guide Questions And Answers

PGA PGM Level 3 3.0 Full Study Guide Questions And Answers Recommended guideline a manager should use if an employee's performance differs from the expected? - ANS Address and find mutual agreement How should resources be allocated to avoid overwhelming a performer? - ANS Make them aware of what is available What should a manager do when a performer has difficulty recognizing when to act on a specific task? - ANS Take a specific direction A team member sets the holes correctly and is assigned this task routinely. What is the result of this? - ANS Reinforced the desired outcome How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? - ANS Explain feedback and consequences How can managers communicate that they want to work with the performer to ensure success? - ANS Feedback is clear What guidelines apply when a manager uses the supporting strategy? - ANS Capable and motivated What guideline is used with the convincing strategy because the employee is resistant? - ANS Help overcome resistance and give resources to do the job What strategy is used by the head pro when requested solutions by his assistant? - ANS Supporting What strategy is used with employees who are experienced but unwilling? - ANS Involving What action increases the chances of finding a solution that satisfies all parties? - ANS Address the problem early During joint problem solving, why is it important to state the problem in relation to the expectations? - ANS To avoid blame What manager behavior is appropriate during termination? - ANS Considerate, clear, decisive