organizational communication approaches and proces
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,CHAPTER 1
THE CHALLENGE OF ORGANIZATIONAL COMMUNICATION
TEST ITEMS (corresponding text page number is listed for each item)
True/False Items
F 1. The organizational world is less complicated than it was 100 years ago.
(p. 2)
T 2. Terrorism has been around for centuries. (p. 4)
F 3. The cost of clothing has increased due to outsourcing. (p. 5)
T 4. Coordinating the interaction between the federal government and local
police to
deal with a terrorist threat is an organizational communication issue.
(p. 6)
F 5. The exact consequences and extent of global warming is relatively
simple to predict.
(p. 7)
T 6. The United States is anticipated to be a “majority minority” nation by
2050. (p. 9)
F 7. The percentage of households consisting of married couples with their
own children
is increasing. (p. 9)
F 8. The U.S. population like its traditional competitors is experiencing
stagnant
population growth and is anticipated to begin declining in the next ten
years. (p. 10)
T 9. Organizations should be as complicated as the problem they seek to
address. (p. 12)
T 10. The rhetorical model of communication views communication as the
practical art of
discourse. (p. 14)
F 11. Climate change is contributing to domestic job loss, exploitation of
workers and
environmental problems around the world. (p. 3)
Multiple Choice Items
1. Investigating communication in the workplace by finding optimal ways to set
up a communication network system for employees who telecommute
represents a(n) ____ approach to communication.
a. psychological
b. elliptical
c. phenomenological
d. cybernetic (*) p. 14
2. Jasprit is the new manager of Burger Barn. During his first meeting with his
employees, he emphasized his many years of experience as a manager of
fast food restaurants to assure the employees he knows what he is doing in a
time of change. His message could most easily be studied through a ______
approach to communication.
, a. rhetorical (*) (p. 14)
b. phenomenological
c. sociocultural
d. cybernetic
3. ________ organizations can be characterized as service organizations for both
profit and nonprofit organizations.
a. Fewer
b. Traditional
c. More and more (*) (p. 12)
d. Manufacturing
1. A business practice associated with globalization involves businesses moving
manufacturing
and service centers to countries where labor is cheap. This practice is
commonly known as
a. relocation.
b. restructuring.
c. economizing.
d. outsourcing. (*) (p. 3)
2. The collapse of the U.S. sub-prime mortgage market and the reversal of the
housing boom,
which then had a ripple effect around the world shows how much the
interconnectedness of a ________ economy matter.
a. global (*) (p. 3)
b. domestically focused
c. stagnant
d. national
3. Although terrorism has existed for many centuries, its effectiveness is
enhanced today
because of ___________.
a. the wider range of technological tools available today
b. contemporary urban environments that include a high concentration of
residents
c. contemporary urban environments that include a high concentration of
mass
transportation
d. all of the above (*) (pp. 4-6)
7. Josh is a nurse at a hospital in Ames, Iowa. He is working on a patient who
appears to be
suffering from flu-like symptoms from a bacterial infection. Yolanda is a
scientist for the Center for Disease Control. She has been studying bacteria
samples that were found in Ames which appear to be traces of a biological
terrorist weapon that creates the flu-like symptoms Josh has been observing
in his patient. The difficulty of getting Yolanda and Josh to exchange helpful
information through the work of the Department of Homeland Security is
really a problem of ___________ according to the text.
, a. personality differences
b. organizational communication (*) (p. 5)
c. money
d. inadequate research
8. Media covering stories like the Bangladesh garment factory request
tend to
a. explain the complex issues resulting in such a catastrophe.
b. highlight the moral responsibility of American consumers.
c. rarely rush to clarity.
d. focus on finding the single cause of such a catastrophe. (*) (p. 5)
9. Organizational communication scholars can address issues related to global
warming by
a. finding ways for organizations to avoid changing their practices.
b. getting organizations to focus on the social responsibility of going
green rather than
its potential for profitability.
c. helping local, state, national, and international agencies coordinate
their activities to
cope with the human consequences of global warming. (*) (p. 8)
d. limiting an incomprehensible debate about the many different ways
nations can work together to influence climate change.
10. The United States is an outlier from its traditional competitors in which
demographic way?
a. Its population is shrinking.
b. It is struggling to create enough jobs for a growing immigrant
population. (*) (p. 10)
c. The number of citizens between ages 15 and 64 is declining.
d. Its population is stagnant.
11. Organizational communication is your favorite class this semester, and you
are considering going to graduate school to get your master’s degree in
organizational communication. From your work experience at Apple, you are
interested in studying the various communication patterns and needs of
individuals from different age groups in the workforce. According to chapter
1, which complicated issue will your research address?
a. globalization
b. climate change
c. technology in organizations
d. changing demographics (*) (p. 8)
e. aging population
Fill-in-the-Blank Items
1. A constitutive (model of communication) is seen as a “process that produces
and reproduces shared meaning.” (pp. 12-13)
2. Organizations that have no physical (“brick and mortar”) presence, but only
exist because of
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