organizational behavior managing people and organi
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Organizational Behavior
Organizational Behavior
Organizational Behavior
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,Chapter 1—An Overview of Organizational Behavior
MULTIPLE CHOICE
1. All organizational successes and failures result directly from
a. stakeholder management.
b. comprehensive selection and placement.
c. supplier relationships.
d. the behaviors of many people.
e. the dynamics of the reward system of the organization.
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 4 OBJ: LO: 1-1 NAT: BUSPROG: Analytic
STA: DISC: HRM KEY: Bloom's: Knowledge
2. Which of the following basic components is typically included in organizational behavior (OB)?
a. Financial reporting
b. Research and development
c. Human behavior in organizations
d. The task environment
e. The global environment
ANS: C PTS: 1 DIF: Difficulty: Easy
REF: p. 4 OBJ: LO: 1-1 NAT: BUSPROG: Analytic
STA: DISC: HRM KEY: Bloom's: Knowledge
3. The primary goal of a consultant hired to solve a problem in an organization should be to
a. recognize that the organization has always been this way and little can be done to change
it.
b. learn as much as possible about the organization and the people within it.
c. generate an action plan, with specific targets and completion dates.
d. focus exclusively on changing the reward system, since everything else depends on it.
e. make sure employees know the consultant has come to solve the company's problems.
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 4 OBJ: LO: 1-1 NAT: BUSPROG: Analytic
STA: DISC: Group Dynamics KEY: Bloom's: Comprehension
4. All of these are important reasons for understanding organizational behavior EXCEPT:
a. Most people are born and educated in organizations.
b. Government organizations regulate many of our activities.
c. Most adults spend the better part of their lives working in organizations.
d. Organizational behavior offers specific perspectives on the human side of management.
e. Most people do not acquire most of their material possessions from organizations
ANS: E PTS: 1 DIF: Difficulty: Moderate
REF: p. 5-6 OBJ: LO: 1-1 NAT: BUSPROG: Analytic
STA: DISC: HRM KEY: Bloom's: Comprehension
5. Which of these is the primary concern of organizational behavior?
a. The economic side of management
b. The control side of management
c. The human side of management
, d. The financial side of management
e. The production side of management
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 6 OBJ: LO: 1-1 NAT: BUSPROG: Analytic
STA: DISC: Individual Dynamics | DISC: Group Dynamics KEY: Bloom's: Comprehension
6. Which of the following is NOT one of the specific perspectives of organizational behavior?
a. People as organizations
b. People as resources
c. People as people
d. People as task environment
e. Organizational behavior has no perspectives specific to people.
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 6 OBJ: LO: 1-1 NAT: BUSPROG: Analytic
STA: DISC: HRM KEY: Bloom's: Comprehension
7. In dealing with the work-related activities of people, managers must have an understanding of all of
the following EXCEPT
a. leadership.
b. decision-making.
c. organizational structure and design.
d. organizational culture.
e. employees’ personal lives.
ANS: E PTS: 1 DIF: Difficulty: Easy
REF: p. 7 OBJ: LO: 1-1 NAT: BUSPROG: Analytic
STA: DISC: Leadership Principles KEY: Bloom's: Comprehension
8. Which of the following is NOT a resource that organizations use in the pursuit of goals and objectives?
a. Human
b. Financial
c. Physical
d. Intangible
e. Informational
ANS: D PTS: 1 DIF: Difficulty: Moderate
REF: p. 8 OBJ: LO: 1-2 NAT: BUSPROG: Analytic
STA: DISC: Creation of Value KEY: Bloom's: Knowledge
9. Planning is the process of
a. designing jobs, grouping jobs into units, and establishing patterns of authority between
jobs and units.
b. determining the organization's desired future position and deciding how best to get there.
c. motivating the organization's members to work together toward the organization's goals.
d. monitoring and correcting the actions of the organization and its members to keep them
directed toward their goals.
e. utilizing organizational resources with the ultimate goal of attaining organizational goals
efficiently and effectively.
ANS: B PTS: 1 DIF: Difficulty: Easy
REF: p. 8 OBJ: LO: 1-2 NAT: BUSPROG: Analytic
STA: DISC: Strategy KEY: Bloom's: Knowledge
, 10. Ahmed groups jobs into units and establishes patterns of authority. Ahmed is performing which
function of management?
a. Planning
b. Organizing
c. Controlling
d. Supervising
e. Leading
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 8 OBJ: LO: 1-2 NAT: BUSPROG: Analytic
STA: DISC: HRM KEY: Bloom's: Application
11. When Sheila attempts to motivate her employees with compensation and job opportunity, she is
utilizing which managerial function?
a. Synergizing
b. Controlling
c. Leading
d. Planning
e. Organizing
ANS: C PTS: 1 DIF: Difficulty: Moderate
REF: p. 9 OBJ: LO: 1-2 NAT: BUSPROG: Analytic
STA: DISC: Leadership Principles KEY: Bloom's: Application
12. Martin evaluates performance, implements reward systems, and verifys inventory levels. These are all
examples of which managerial function?
a. Leading
b. Decision making
c. Organizing
d. Planning
e. Controlling
ANS: E PTS: 1 DIF: Difficulty: Moderate
REF: p. 9 OBJ: LO: 1-2 NAT: BUSPROG: Analytic
STA: DISC: Leadership Principles KEY: Bloom's: Application
13. When Juan sends out memos outling new organizational policies, he is engaging in which managerial
role?
a. Figurehead
b. Disseminator
c. Monitor
d. Spokesperson
e. Negotiator
ANS: B PTS: 1 DIF: Difficulty: Moderate
REF: p. 9 OBJ: LO: 1-3 NAT: BUSPROG: Analytic
STA: DISC: Individual Dynamics KEY: Bloom's: Application
14. The role of spokesperson would most likely entail
a. attending the funeral of a former employee.
b. holding a press conference announcing the introduction of a new product.
c. hiring, training, and motivating workers.
d. informing employees about new government safety standards.
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