,Chapter 1
The Dynamics of People and Organizations
True/False Questions
1. Organizational behavior avoids matters relating to interpersonal relationships due to the
complexities involved in understanding them.
Ans: False
Feedback: Organizational behavior aids managers in understanding the complexities involved in
interpersonal relations.
Page: 4
Difficulty: Medium
2. Organizations can be viewed and managed as whole systems that have interorganizational
relationships.
Ans: True
Page: 4
Difficulty: Medium
3. Workforce diversity does not present any challenges for managers in an organization.
Ans: False
Feedback: Occasionally, workforce diversity presents challenges for management to resolve, as
when some employees express themselves through alternative dress or jewelry, while others
present unique challenges through their unique lifestyles and recreational interests.
Page: 5–6
Difficulty: Easy
4. Many companies are urging their managers to deal with diversity by demonstrating openness,
confidence, compassion, and vulnerability.
Ans: True
Page: 6
Difficulty: Medium
5. The automatic acceptance of authority by employees has increased over the last few years.
Ans: False
Feedback: The automatic acceptance of authority by employees has decreased, while desires for
participation, autonomy, and control have increased.
Page: 6
Difficulty: Medium
Copyright © 2014 McGraw-Hill Education. All rights reserved.
1 No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
,6. Technology’s greatest benefits are that it allows people to do more and better work, and it
does not restrict people.
Ans: False
Feedback: The great benefit of technology is that it allows people to do more and better work,
but it also restricts people in various ways.
Page: 6
Difficulty: Medium
7. Theories consist of processes to gather and interpret relevant evidence that will either support
a behavioral theory or help change it.
Ans: False
Feedback: Research is the process of gathering and interpreting relevant evidence that will either
support a behavioral theory or help change it.
Page: 7
Difficulty: Easy
8. Theories identify important variables and link them to form tentative propositions that can be
tested through research.
Ans: True
Page: 7
Difficulty: Easy
9. Organizational behavior starts with a set of fundamental concepts revolving around the nature
of people and organizations.
Ans: True
Page: 9
Difficulty: Easy
10. Individual differences require that a manager’s approach to employees be individual, not
statistical.
Ans: True
Page: 9–10
Difficulty: Easy
11. When perceiving things, people use an organized framework that they have built out of a
lifetime of experiences and accumulated values.
Ans: True
Page: 10
Difficulty: Easy
Copyright © 2014 McGraw-Hill Education. All rights reserved.
2 No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
, 12. Activities within organizations are governed by social as well as psychological laws.
Ans: True
Page: 11
Difficulty: Medium
13. Organizations need to treat employees in an ethical manner in order to attract and retain
valuable employees.
Ans: True
Page: 12
Difficulty: Easy
14. In the human resources approach, managers decide what should be done and then closely
control employees to ensure task performance.
Ans: False
Feedback: In the traditional approach, managers decided what should be done and then closely
controlled employees to ensure task performance.
Page: 13
Difficulty: Medium
15. The human relations approach to organizational behavior discourages the practice of making
universal assumptions about people.
Ans: False
Feedback: The contingency approach to organizational behavior discourages the practice of
making universal assumptions about people.
Page: 14
Difficulty: Easy
16. According to the results-oriented approach, if fewer inputs are used to produce the same
amount of outputs, productivity decreases.
Ans: False
Feedback: According to the results-oriented approach, if fewer inputs can be used to produce the
same amount of outputs, productivity has increased.
Page: 14
Difficulty: Medium
17. The role of managers is to use organizational behavior to help achieve individual,
organizational, and societal goals.
Ans: True
Page: 16
Difficulty: Easy
Copyright © 2014 McGraw-Hill Education. All rights reserved.
3 No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
The Dynamics of People and Organizations
True/False Questions
1. Organizational behavior avoids matters relating to interpersonal relationships due to the
complexities involved in understanding them.
Ans: False
Feedback: Organizational behavior aids managers in understanding the complexities involved in
interpersonal relations.
Page: 4
Difficulty: Medium
2. Organizations can be viewed and managed as whole systems that have interorganizational
relationships.
Ans: True
Page: 4
Difficulty: Medium
3. Workforce diversity does not present any challenges for managers in an organization.
Ans: False
Feedback: Occasionally, workforce diversity presents challenges for management to resolve, as
when some employees express themselves through alternative dress or jewelry, while others
present unique challenges through their unique lifestyles and recreational interests.
Page: 5–6
Difficulty: Easy
4. Many companies are urging their managers to deal with diversity by demonstrating openness,
confidence, compassion, and vulnerability.
Ans: True
Page: 6
Difficulty: Medium
5. The automatic acceptance of authority by employees has increased over the last few years.
Ans: False
Feedback: The automatic acceptance of authority by employees has decreased, while desires for
participation, autonomy, and control have increased.
Page: 6
Difficulty: Medium
Copyright © 2014 McGraw-Hill Education. All rights reserved.
1 No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
,6. Technology’s greatest benefits are that it allows people to do more and better work, and it
does not restrict people.
Ans: False
Feedback: The great benefit of technology is that it allows people to do more and better work,
but it also restricts people in various ways.
Page: 6
Difficulty: Medium
7. Theories consist of processes to gather and interpret relevant evidence that will either support
a behavioral theory or help change it.
Ans: False
Feedback: Research is the process of gathering and interpreting relevant evidence that will either
support a behavioral theory or help change it.
Page: 7
Difficulty: Easy
8. Theories identify important variables and link them to form tentative propositions that can be
tested through research.
Ans: True
Page: 7
Difficulty: Easy
9. Organizational behavior starts with a set of fundamental concepts revolving around the nature
of people and organizations.
Ans: True
Page: 9
Difficulty: Easy
10. Individual differences require that a manager’s approach to employees be individual, not
statistical.
Ans: True
Page: 9–10
Difficulty: Easy
11. When perceiving things, people use an organized framework that they have built out of a
lifetime of experiences and accumulated values.
Ans: True
Page: 10
Difficulty: Easy
Copyright © 2014 McGraw-Hill Education. All rights reserved.
2 No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
, 12. Activities within organizations are governed by social as well as psychological laws.
Ans: True
Page: 11
Difficulty: Medium
13. Organizations need to treat employees in an ethical manner in order to attract and retain
valuable employees.
Ans: True
Page: 12
Difficulty: Easy
14. In the human resources approach, managers decide what should be done and then closely
control employees to ensure task performance.
Ans: False
Feedback: In the traditional approach, managers decided what should be done and then closely
controlled employees to ensure task performance.
Page: 13
Difficulty: Medium
15. The human relations approach to organizational behavior discourages the practice of making
universal assumptions about people.
Ans: False
Feedback: The contingency approach to organizational behavior discourages the practice of
making universal assumptions about people.
Page: 14
Difficulty: Easy
16. According to the results-oriented approach, if fewer inputs are used to produce the same
amount of outputs, productivity decreases.
Ans: False
Feedback: According to the results-oriented approach, if fewer inputs can be used to produce the
same amount of outputs, productivity has increased.
Page: 14
Difficulty: Medium
17. The role of managers is to use organizational behavior to help achieve individual,
organizational, and societal goals.
Ans: True
Page: 16
Difficulty: Easy
Copyright © 2014 McGraw-Hill Education. All rights reserved.
3 No reproduction or distribution without the prior
written consent of McGraw-Hill Education.
