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Volledige samenvatting Marketingcommunicatie

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Volledige samenvatting Marketingcommunicatie, per hoofdstuk samengevat. Deze samenvatting is aan de hand van slides.

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  • January 2, 2024
  • 3
  • 2023/2024
  • Summary
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Rol en werking van marketingcommunicatie (Hoofdstuk 2)
Marketingcommunicatie

1. Factoren die respons van consument bepalen
Hoe reageren/ verwerken klanten een bepaalde boodschap?
 Hangt af van verschillende factoren
Bv. Productkenmerk, situatie, biologie, ….
Biologische invloed
 Brein is informatieverwerkend orgaan
 Gespecialiseerd in oplossen van verschillende problemen
 Gericht op overlevingskansen


2. Hiërarchle van effecten (model)
Een van de oudste
marketingmodellen
Alles gebeurt in bepaalde volgorde 
3 fasen
 Denken (cognitief)
 Voelen (attractief)
 Doen (conatief)

Model die hierop gebaseerd is
‘AIDA(S) model’
Attention, intrest, desire, action en satisfaction.

Een alternatief is een ‘low involvement’
Kopen zonder over na te denken (op gevoel)
Bv. Babydoekjes zijn niet leuk voor baby’s
Moderne model  Awareness, consideration, conversion en loyalty


3. Attitude
Attitude = iemands algemene beoordeling van iets.
Attitude heeft te maken met iets willen (contief), manier van denken
(cognitief) en actie met gevoel (affectief).

Elaboration Likelihood-Model (ELM)
= model voor verwerking
 Centrale route
Overwegen en analyseren, tijd nemen om te verwerken
 Perifere route
Vertrouwen op oppervlakkige kenmerken en emotionele recaties


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