AES Communications Exam Questions with Correct Answers

AES Communications Exam Questions with Correct Answers What does a receiver do to decode a message? - Answer-Apply their own frame of reference Which active listening technique involves asking questions to get a more concise explanation? - Answer-Clarification Which of the following is NOT a method of nonverbal communication? - Answer-Lay terms In verbal communication, how is emotion expressed? - Answer-Tone of voice Which of the following is a benefit of oral communication over written communication? - Answer-It provides immediate feedback Which of the following is a good way to respond to constructive criticism? - Answer-Show appreciation Which of the following should be done when giving constructive criticism? - Answer-Choose words carefully What does being sensitive to boundaries mean? - Answer-The ability to recognize the emotional and physical limits of others What should be done if you are concerned about a patient's ability understand important information? - Answer-Get permission from the patient to speak with a family member Which of the following is NOT a method that health care workers and patients can use to overcome a hearing challenge? - Answer-Look at the patient's chart when speaking Which of the following is an emotion or attitude that can create a communication barrier? - Answer-Indifference