Business Communication Study Questions and Answers

Business Communication Study Questions and Answers 2 Types of Reports - Answer-Informational Analytical 2 Types of Organizational Strategies - Answer-Direct Indirect Direct Strategy Used If: - Answer-1. readers are informed 2. readers are eager to have results first 3. readers are supportive 4. purpose of report is presented close to beginning of report Direct strategy can be used for what reports? - Answer-Informations or analytical Direct Strategy of an Informational Report: Presentation Order - Answer-1. Introduction/Background 2. Facts/Findings 3. Summary Direct Strategy of an analytical report: Presentation Order - Answer-1. Intro/Problem 2. Conclusions/Recommendations 3. Facts/Findings 4. Discussion/Analysis Indirect Strategy Used If: - Answer-1. Readers need to be educated 2. Readers need to be persuaded 3. Readers may be disappointed or hostile 4. Conclusions and recommendations are at the end Indirect Strategy is used for what kind of reports - Answer-analytical Indirect Strategy of an Analytical Report: Presentation Order - Answer-1. Intro/Problem 2. Facts/Findings 3. Discussion/Analysis 4. Conclusion/ Recommendations Tips for Letter Reports - Answer-1. Used for short informal reports sent to outsiders 2. Organize sections into logical divisions identified by consistent headings Tips for Memo Reports - Answer-1. For short (ten or fewer pages) informal reports within organization. Sign your initials on "from" line When to use formal writing style - Answer-1. Theses 2. Research Studies 3. Controversial or complex reports Effect of Formal Writing Style - Answer-Impression of objectivity, accuracy, professionalism and fairness