Exam (elaborations)
Business Communication In Person In Print Online 8th Edition by Amy Newman - Test Bank
- Course
- Institution
Business Communication In Person In Print Online 8th Edition by Amy Newman - Test Bank
[Show more]
Seller
Follow
evileye251
Reviews received
Content preview
,Chapter 1—Understanding Business CommunicationTRUE/FALSE
1. Employees prefer to receive bad news through the personal medium of email.
ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: Communication Media Choices BLO: Knowledge
2. A study of the ten characteristics that employers seek in employees identified communications as the
number one skill.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communicating in Organizations BLO: Knowledge
3. Employers report major deficiencies in the written and oral communication skills of new employees.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communicating in Organizations BLO: Knowledge
4. Successful communication involves messages that are sent, received accurately, and understood.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communicating in Organizations BLO: Knowledge
5. The five components of communication are the stimulus, filter, medium, destination, and message.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components of Communication BLO: Knowledge
6. An internal stimulus is one that forms within your own organization.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
7. Facial expressions such as frowns and smiles are nonverbal messages that you formulate in response to
a stimulus.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
, TOP: The Components of Communication BLO: Knowledge
8. Written messages might be conveyed through a brochure, a blog posting, a web page, or a company
newsletter.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
9. Individual experiences, culture, and personality affect how you filter a stimulus.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: The Components of Communication BLO: Knowledge
10. An example of noise in the communication system is an employee who is too busy to read an
important email.
ANS: T PTS: 1 DIF: Easy OBJ: 1.2
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion TOP: Communication Barriers
BLO: Knowledge
11. When you choose a medium, you are deciding how you will decode the message for transmission.
ANS: F PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communication Media Choices BLO: Knowledge
12. Email is the most frequently used communication medium but this use is declining.
ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: Communication Media Choices BLO: Knowledge
13. Lateral communication typically involves persuading others who report to us.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Audience
TOP: The Components of Communication BLO: Knowledge
14. If you frown as someone speaks to you, you are providing the sender with feedback about the message.
ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Purpose
TOP: The Components of Communication BLO: Knowledge
15. Ideally, the communication process is incomplete without feedback.
, ANS: T PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
16. Communication flows in an orderly, linear manner from one stage to the next.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
17. Cascading communication flows upwards and downwards from an important organizational leader.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: The Components of Communication BLO: Knowledge
18. Using instant messaging at work may annoy some people, but others believe that it saves time.
ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communication Media Choices BLO: Knowledge
19. You have more flexibility in conveying ideas to others when you use oral communication than when
you use written communication.
ANS: T PTS: 1 DIF: Easy OBJ: 1.3
NAT: AAC: Tier 1---Communication; Tier 2---Conclusion
TOP: Communication Media Choices BLO: Knowledge
20. At work, your personal email is protected free speech, thus shielded from lawsuits.
ANS: F PTS: 1 DIF: Easy OBJ: 1.4
NAT: AAC: Tier 1---Communication; Tier 2---Personal, corporate, legal, ethical responsibilities
TOP: Potential Legal Consequences of Communication BLO: Comprehension
21. Negative comments about your company, its products, or suppliers are usually acceptable if made in
electronic forums not controlled by your employer.
ANS: F PTS: 1 DIF: Easy OBJ: 1.4
NAT: AAC: Tier 1---Communication; Tier 2---Personal, corporate, legal, ethical responsibilities
TOP: Potential Legal Consequences of Communication BLO: Comprehension
22. You have achieved successful communication when your audience receives your written message,
whether or not it is read.
ANS: F PTS: 1 DIF: Easy OBJ: 1.1
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller evileye251. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $26.63. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
77254 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now