RSC III EXAM QUESTIONS AND ANSWERS

RSC III EXAM QUESTIONS AND ANSWERS In most cases, mentoring is based on the mentor's agenda. True or False - ANSWER- False What is the most effective style of listening? - ANSWER- •Active What conflict style is this person exhibiting: Compromising, Accommodating, or Competitive? Karen encourages each team leader to give up something from their team budgets to pay for a training consultant she has found. This way everyone is equally inconvenienced. That is what seems fair to her. - ANSWER- Compromising What conflict style is this person exhibiting: Compromising, Accommodating, or Competitive? Mario timidly shares a new idea about asking local business owners to volunteer their time to mentor the students and start a "shadowing" program that would provide the students greater understanding of the business world. However, when no one responds, he withdraws and decides that whatever everyone else wants is fine with him. He tries to leave the meeting early, saying he has a deadline he must get back to. - ANSWER- Accommodating What conflict style is this person exhibiting: Compromising, Accommodating, or Competitive? Jasper insists the best way to go about this is to throw a fundraising event. Even though people offer other suggestions, he continues to disregard them. He repeats his idea again and again until people simply give up and agree. - ANSWER- Competitive Fill in sentence with correct word: model expectations learning vision believe Act quickly and __________ healthy behavior. Establish __________. Create a __________ culture and remain open to other perspectives. Energize and connect people through a compelling __________. Show your teammates that you _________ in them. - ANSWER- Establish expectations. Show your teammates that you believe in them. Create a learning culture and remain open to other perspectives. Act quickly and model healthy behavior. Energize and connect people through a compelling vision. Can you identify statements that model healthy behavior in working through conflict? "I have to take responsibility for things getting off on the wrong foot. I'm sorry." "You make me crazy when you say things like that!" "What I hear you saying is that you feel confused as to what the real priorities of the project are." "I now see that when I don't look you in the eye, it is difficult to know what I'm really saying." "When you stop being sarcastic, I will stop getting my feelings hurt." "You come across as angry when you fold your arms." - ANSWER- "What I hear you saying is that you feel confused as to what the real priorities of the project are." "I now see that when I don't look you in the eye, it is difficult to know what I'm really saying." "I have to take responsibility for things getting off on the wrong foot. I'm sorry." The essential ingredient to good conflict management is to distinguish your ____ from your ______. Select the best answer, then click or tap Submit. position / authority role / identity experience / personality strengths / identity - ANSWER- role / identity What are the benefits of promoting healthy conflict? Change and growth. Higher morale. Increased innovation. All are benefits of promoting healthy conflict. Stronger relationships. - ANSWER- All are benefits of promoting healthy conflict. Walter and Evan are in the midst of a conflict. Walter is concerned about how possible solutions can be used to improve the customer experience while Evan wants only to decrease costs and increase the bottom line. Though they disagree, they each give the other person time to express their opinions. They are specific about their concerns, they listen to each other, and they discuss how each person's ideas could be incorporated into the final decision. After a long discussion they come to a decision that each of them can get behind. What are some characteristics of Walter and Evan's healthy conflict management process? Select all that apply. Lack of clarity about their own ideas and concerns. Challenging the motivations of the other person. Making sure the other person feels heard. Active listening. Working together for a win-win. - ANSWER- Making sure the other person feels heard. Active listening. Working together for a win-win. The five conflict styles are Avoiding, Compromising, Competing, _________ and __________. Acquiescing Collaborating Accommodating Cooperating Directing - ANSWER- Collaborating Accommodating The first action in proactively promoting healthy conflict is to establish _________ and ________. (Choose two.) First steps Expectations A safe place Responsibility - ANSWER- Expectations Responsibility