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MGT 490 Business Policy Exam- Felician University
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MGT 490 Business Policy Exam- Felician University
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Name: _______Tridia Musafiri___________________ Date: _____________1. Project management is responsible for all of the following EXCEPT:
A) Overall control of the project
B) Delegating budgetary responsibility to the finance organization
C) Overall supervision
D) Overall planning
E) None of the above
2. __________ involves a neutral third party who acts as a “judge” and issues a binding
decision to resolve a dispute.
A) Arbitration.
B) Mediation.
C) Distributive negotiations.
D) Alternative dispute resolution.
E) Integrative negotiations.
3. Which level of management spends more time with long-range planning?
A) All levels of management.
B) Lower-level and middle-level managers.
C) Top-level managers.
D) Lower-level managers.
E) Middle-level managers.
4. The responsibility of __________ involves human resource planning, recruitment, and
selection.
A) Staffing a quality workforce.
B) Maintaining a quality workforce.
C) Attracting a quality workforce.
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, D) Planning for a quality workforce.
E) Developing a quality workforce.
5. Which of the following is NOT a correct description of some attribute of workflow?
A) An important starting point for reengineering is to diagram workflows.
B) Workflow refers to the movement of work from one point to another in a system.
C) Special attention should be given to eliminating the role of technology in the work
process.
D) The various steps of a work process must be completed to achieve desired results,
and they typically must be completed in a given order.
E) Each step in the workflow should be analyzed to determine whether or not it is
adding value.
6. A __________ is able to continually learn and adapt itself to new experiences.
A) Systems organization.
B) Change organization.
C) Experience-based organization.
D) Learning organization.
E) Values organization.
7. Internal control occurs when __________.
A) Computers are used to monitor performance inside the organization.
B) Motivated managers defend the organization against outside competitive attacks.
C) Motivated individuals and groups are directly supervised.
D) Motivated individuals and groups exercise self-discipline in fulfilling job
requirements.
E) Managers take responsibility for the activities in their own departments.
8. The most common form of __________ is a “4-40” schedule –– that is, 40 hours of
work accomplished in four 10-hour days.
A) Job simplification.
B) Flexible working hours.
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, C) Telecommuting.
D) Job sharing.
E) The compressed workweek.
9. The conflict management style of __________involves being uncooperative and
assertive. This style is characterized by working against the wishes of the other party,
engaging in win-lose competition, and/or forcing through the exercise of authority.
A) Compromise.
B) Competition.
C) Avoidance.
D) Collaboration.
E) Accommodation.
10. The planning process is a systematic way of approaching which of the following tasks?
A) Setting performance objectives.
B) Deciding how to best achieve performance objectives.
C) Ensuring that performance objectives have been attained.
D) A and B.
E) A, B, and C.
11. According to Frederick Taylor, the principal object of management should be
__________.
A) Securing maximum prosperity for employer and employee.
B) Profitability.
C) Efficiency.
D) Achieving the greatest good for society.
E) The good of the community.
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