Test Bank Administrative Medical Assisting 9th Edition by Linda French
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Course
CMA - Certified Medical Assistant
Institution
CMA - Certified Medical Assistant
Test Bank for Administrative Medical Assisting 9th Edition, 9e by Linda L. French and Lisa H. Turner.
9780357765272 test bank.
TB for Administrative Medical Assisting 9e test bank
Chapter 1:
Introduction to Administrative Medical Assisting
1. Which job responsibility would be expected of a medical assistant as a patient navigator?
a. code patient care
b. identify patient resources
c. collect patient payments
d. make patient-related decisions
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.5.c Assist patient in navigating issues and concerns (i.e., insurance
policy information, medical bills, and physician/provider orders)
ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical assistant
CAAHEP: V.C.10 Identify the role of the medical assistant as a patient navigator
LO 01.01: Describe the medical assistant’s role in providing customer service and serving as a patient navigator.
2. Which response would be appropriate for a medical assistant during an emergency situation?
a. speak loudly
b. work quickly
c. follow instructions
d. act independent
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.8.g Recognize and respond to medical office emergencies
ABHES: MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative
practice (i.e. values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: X.I.C.4 Identify professional behaviors of a medical assistant
A.8 Demonstrate self-awareness
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
3. Which communication style describes assertiveness?
a. overbearing
b. confident
c. defensive
d. passive
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: V.C.1 Identify types of verbal and nonverbal communication
Page 1
,Chapter 1: Introduction to Administrative
Medical Assisting
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.06: Differentiate between aggressive, assertive, and passive behaviors.
4. What is one way individuals can think critically?
a. observe the situation carefully.
b. act quickly.
c. do not ask questions.
d. follow the first instinct without looking for further options.
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities of the medical assistant
ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.7.g - Display professionalism through written and verbal communications
CAAHEP: XI.C.4 – Identify professional behaviors of a medical assistant
LO 01.03: Describe the general responsibilities and skills of an administrative medical assistant.
5. Which term identifies a credential by a non-governmental professional organization to a medical assistant who has met
state or national standards?
a. registered
b. accredited
c. licensed
d. navigator
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations
as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements
CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
LO 01.09: Summarize licensure, accreditation, certification, and registration.
6. Which response would a medical assistant most likely anticipate from a patient given a poor diagnosis?
a. extreme variation
b. predictable quietness
c. high engagement
d. quick acceptance
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
Page 2
,Chapter 1: Introduction to Administrative
Medical Assisting
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.5.b - Provide support for terminally ill patients 1) Communicate effectively with empathy 2) Identify
the stages of grief
ABHES: MA.A.1.5.d - Define the developmental stages of life and their appropriate care
CAAHEP: V.C.13- Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
7. Which program focuses on medical care and support to patients and family members dealing with a terminal illness?
a. navigation
b. hospice
c. Medicare
d. public health
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
ABHES: MA.A.1.5.b -Provide support for terminally ill patients 1) Communicate effectively with empathy 2) Identify the
stages of grief
ABHES: MA.A.1.5.d - Define the developmental stages of life and their appropriate care
CAAHEP: V.C.13 Identify the basic concepts of the following theories of: a. Maslow
b. Erikson
c. Kubler-Ross
LO 01.05: Describe how to interact with and relate to others experiencing grief or distress.
8. Which environment should the medical assistant be prepared to work in?
a. calm office routine
b. high-stress level events
c. easier patient care situations
d. low urgency cases
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.d - List the general responsibilities and skills of the medical
assistant
MA.A.1.5.f. Demonstrate an understanding of the core competencies for an inter-professional collaborative practice (i.e.
values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: XI.C.4 Identify professional behaviors of a medical assistant.
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
9. Which agency or organization controls certification for medical assistants?
Page 3
, Chapter 1: Introduction to Administrative
Medical Assisting
a. government agencies
b. professional organizations
c. employers
d. educational programs
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.1.c - Comply with federal, state, and local health laws and regulations
as they relate to healthcare settings; i. Define the scope of practice for the medical assistant per state requirements
CAAHEP: X.C.5 - Identify licensure and certification as they apply to healthcare providers.
CAAHEP: X.C.1 – Identify scope of practice and standards of care for medical assistants
LO 01.09: Summarize licensure, accreditation, certification, and registration.
10. Which behavior projects professionalism?
a. defer to others for decisions
b. emotional response to stress
c. work independent of the physician
d. demonstrate confidence
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
CAAHEP: XI.C Identify professional behaviors of a medical assistant
LO 01.08: Describe professional behavior and the appearance of a medical assistant.
11. Which behavior is the heart of health care professionalism?
a. putting yourself first
b. empathy and service
c. good computer skills
d. skill and education
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
ACCREDITING STANDARDS: ABHES: MA.A.1.10.b - Demonstrate professional etiquette
MA.A.1.1.d List the general responsibilities and skills of the medical assistant
MA.A.1.5.f Demonstrate an understanding of the core competencies for an inter-professional collaborative practice (i.e.
values/ethics, roles/responsibilities, interprofessional communication, teamwork)
CAAHEP: XI.C Identify professional behaviors of a medical assistant
LO 01.04: Describe interpersonal skills needed to be an administrative medical assistant.
12. Which job responsibility would be an administrative medical assistant role?
Page 4
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