Self-made notes from the business analysis lessons, taken in English in 2023—2024. Notes were made in English, but they are exactly the same subject matter as for the Dutch version. Good luck! /Self-made notes from the business analysis classes attended in English in . The notes are written in En...
Most first jobs, will be a business analysist
- This course, fundamental skills to do this job
- Assignment tries to mirror this a bit
Business analysis
- A field that focuses on change in organisations
- What are the needs of a company?
o Which solutions to give stakeholder more value?
Business analysis is today very connected to technology
- Technology has to be enriching a business
- Still often a hurdle (to use technology)
Large projects still fail a lot due to bad technology
BACCM (business analysis core concept model)
- Business analysis core concept model
- Change is on top
- It’s organisation wide
Field of practice
- IIBA
o International institute of business analysis
o Group together business analysts
BABOK
- Business analysis body of knowledge
- It’s not a guidebook or methodology, but more like a glossary
o Everything you can run in to in business analysis, is normally in there
- 6 stages/knowledge areas
,Role of a business analyst
- Bridge between stakeholders and people executing a change project
- Connect all the participants in such a project
- Not only focussing on IT
Types of analysts
- Business analysts
o General
- IT business analyst
o Concentrated on IT
o How can technology enable a change?
- Systems analyst
o More technical profiles
o How & what should the system (that offers a solution) do?
Profile of a business analyst
- General profile
- Broad set of skills
- But a certain specialisation (t-profile)
- Problem solvers
- Facilitator
o Positive mindset
o A lot of people are involved
▪ Facilitate communication between all of these people
- Negotiator
o There will be conflicts of interest between stakeholders
▪ As a negotiator you should understand these
▪ Find a good balance
o Social people, connect people
- Architect
o They will have to design stuff (f.e. : model business processes)
- Planner
o Tight timings
- Role of an expert
o Get to know the business, or a certain industry expertise
- Strategist
o You have to think about the context/strategy of the company
o Think about the long term goals of the company
In short ➔ competency! (skills you need to execute a certain job)
- 5 categories
o Business knowledge
▪ External
• Recent trends in the industry
• Experience of how an industry works
▪ Internal
• What is the history of the organization
• What is the business model of the company
o Analytical thinking
▪ Discover
▪ Analyze
▪ Identify
▪ Evaluate
▪ Synthesize
, o Communication
▪ Meeting after meeting
▪ Facilitating is the main part of the job
o Organization
o Tools & techniques
BPM ➔ main focus of this class
- Data & processes are very important
o They capture how an organization works
Business analysis planning parameters
- Objective
- Needs
- Scope
- Approach
o From scratch?
o Certain end point?
o Adaptive or not?
- Activities
- Complexity/Risk
- Approval
o Who should give approval?
o KPI’s
Elicitation techniques
- Firstly observe the problem & the needs
Stakeholder engagement
- Who are the stakeholders?
- How do we interact with those
- Stakeholder
o Varied
o Often conflicted
o Try to maximize their satisfaction
, - Very important to keep them up to date
- Document everything, as such you can prove things if they complain later on
- What do we want to know?
o What is their goal
o What is their status to the project
o How are they involved
o Communication ➔ maybe the most important
o …
- Who are those stakeholders?
o Internal vs external stakeholders
Stakeholder analysis
MATRIX (most important)
- 4 categories based on influence & interest
o Keep satisfieds : low interest but high influence
o Key players : high interest & high influence
o Monitor : low both
o Keep informed : high interest but low influence
ONION DIAGRAM
- Similar
- Grouped based on influence
RACI MATRIX
- Responsible, accountable, consulted & informed
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