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CAP Exam Practice Questions & Verified Solutions
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CAP Exam Practice Questions & Verified SolutionsWhich of the following statements best help administrative assistants with
learning their job duties?
A Taking extended education courses in subjects such as team-building and
communication skills.
B Being a self-starter.
C Serving on various committees, such as a committee assigned to organize
the annual company picnic.
D Assuming a leadership position at the monthly department staff meeting.
✔️Ans - A Taking extended education courses in subjects such as team-
building and communication skills.
A wide variety of courses are offered at many local colleges and at workshops
conducted by private organizations.
Which communication skill is most important for administrative assistants?
A
Speaking.
B
Listening.
C
Writing.
D
Reading. ✔️Ans - B
Listening
This may be the most important communication skill of all and the one that is
least supported by training.
,Which of the following is not a popular administrative assistant specialty?
A
Temporary Administrative Assistant.
B
Legal Administrative Assistant.
C
Medical Administrative Assistant.
D
Agricultural Administrative Assistant. ✔️Ans - D
Agricultural Administrative Assistant.
Compared to the other three choices, this specialty is in the minority.
Which of the following is a benefit from using office equipment?
A
Volume of work decreases.
B
Accuracy improves.
C
Cost increases.
D
Reduced employee satisfaction. ✔️Ans - B
Accuracy improves.
Today's office equipment help employees reduce errorst.
How far away should a computer monitor be located from a person's face to
prevent eyestrain?
A
8 to 12 inches.
,B
20 - 40 inches.
C
Half an arm's length.
D
30 to 50 inches. ✔️Ans - B
20 - 40 inches.
The distance you use depends on the size of your monitor.
Which is the best way of making sure to have good lighting in the office?
A
Use lighting from eastern and western sources.
B
Use fluorescent light more than incandescent light.
C
Use task lighting.
D
Supplement natural light with artificial light. ✔️Ans - D
Supplement natural light with artificial light.
Task lighting alone will not produce enough light.
Which of the following is not a true statement regarding introducing personal
computers (PCs) in office environments during the early 1980s?
A
Information could be accessed directly from PCs.
B
Information technology could now be used more effectively.
, C
Graphical User Interface (GUI) created a more user-friendly environment.
D
There was a substantial amount of freedom regarding the type of PC and
software programs used. ✔️Ans - C
Graphical User Interface (GUI) created a more user-friendly environment.
This statement is false. GUI did not come into prominence until the 1990s.
Which of the following statements best describes a progressive way that
administrative assistants currently use information?
A
Administrative assistants primarily use information to support office
operations.
B
Administrative assistants participate in workgroups and use information to
help improve business processes.
C
Administrative assistants use hardcopy reports and generate information
requests for new reports to MIS departments.
D
Administrative assistants rely heavily on MIS departments to communicate
changes in information technology. ✔️Ans - B
Administrative assistants participate in workgroups and use information to
help improve business processes.
Workgroups have, to a high degree, replaced individuals working on isolated
PCs.
Which of the following is the most visible element of an information system?
A
Organizational Culture.
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