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ORG4801 POE 2024
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Essay study book The Theory and Practice of Change Management of John Hayes - ISBN: 9781137275349 (ORG4801 POE 2024)
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Table of Contents
Introduction ............................................................................................................ 5
Question 1 [20] ........................................................................................................ 5
Question 1.1 ........................................................................................................ 5
Type of Change at CBA ...................................................................................... 6
Characteristics of Unplanned Change .................................................................... 6
Re-creation....................................................................................................... 6
Question 1.2 ........................................................................................................ 7
Unfreezing ........................................................................................................ 7
Changing .......................................................................................................... 7
Refreezing ........................................................................................................ 8
Question 2 [20] ........................................................................................................ 8
Question 2.1 ........................................................................................................ 8
Deterministic Change Agency Analysis at CBA .................................................... 9
Leadership Role ................................................................................................ 9
Communication and Engagement ...................................................................... 9
Empowerment ................................................................................................ 10
Question 2.2 ...................................................................................................... 10
Change Management Theory ........................................................................... 11
Organizational Culture .................................................................................... 11
Communication and Employee Involvement ..................................................... 11
Leadership and Vision ..................................................................................... 11
Training and Development ............................................................................... 12
Risk Management ........................................................................................... 12
Question 3 [20] ...................................................................................................... 12
Question 3.1 ...................................................................................................... 12
Observations .................................................................................................. 13
Question 3.2 ...................................................................................................... 14
Strategy .......................................................................................................... 14
Structure ........................................................................................................ 14
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Systems ......................................................................................................... 15
Shared Values ................................................................................................. 15
Style............................................................................................................... 15
Staff ............................................................................................................... 16
Skills .............................................................................................................. 16
Question 4 [20] ...................................................................................................... 17
Question 4.1 ...................................................................................................... 17
Identify and reply ............................................................................................ 17
Spray and pray ................................................................................................ 18
Question 4.2 ...................................................................................................... 18
Education and persuasion ............................................................................... 19
Involvement and Participation .......................................................................... 19
Facilitation and support ................................................................................... 20
Negotiation ..................................................................................................... 21
Question 5 [20] ...................................................................................................... 21
Question 5.1 ...................................................................................................... 21
Diagnosed issue.............................................................................................. 22
Level of change target...................................................................................... 24
Depth of intervention ....................................................................................... 25
Time available to implement the change ........................................................... 26
Efficacy of the interventions ............................................................................. 27
Question 5.2 ...................................................................................................... 27
Acting early to promote sustainability ............................................................... 28
Promoting sustainability later in the change process ......................................... 29
Employee Involvement .................................................................................... 29
Change Management Theory ........................................................................... 30
Cultural Transformation ................................................................................... 31
Training and Development ............................................................................... 31
Performance Measurement ............................................................................. 31
Conclusion ............................................................................................................ 32
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Refence list ........................................................................................................... 33
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