CPXP 3 Exam Questions with Correct Answers

CPXP 3 Exam Questions with Correct Answers DESK model to counsel a team member - Answer-D: Describe the problem behavior you have seen E: Explain/ evaulate how the problem behavior affects outcomes and performance( how you feel) S: Show exactly what steps the person needs to take to improve ( behavior you want to see happen) K: Know the consequences (the staff member being corrected) " I have noticed you leave your work space in an inapporiate manner. I'm dissapointed in this and want you to fix it. Let me show you how the space should look lije when you leave for day. This is a verbal warning , if it happens again... then ... Five Pillars of Excellence - Answer-People Service Quality Finance Growth AIDET - Answer-Acknowledge (Mr. Smith) Introduce (with experience) Duration (Length of test) Explanation (explain the procedure, Thank patient Managing difficult behavior - Answer-Maintain adequate space Keep hands out of pocket Avoid threatening gestures Avoid rapid movements Avoid laughing Be calm Lower volume of voice Speak firmly Use short simple sentences Position self by a safe exit Convey expectations that the patient can control behavior Stay in front but to the side of the patient Demonstrate listening behaviors Let patient vent Be honest