Unit 1 - Developing Effective Communication in Health and Social Care
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Developing effective communication in health and social care (UNIT 1)
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Course
Unit 1 - Developing Effective Communication in Health and Social Care
Institution
PEARSON (PEARSON)
This document contains: P1, P2, P3, P4, M1, M2, M3 D1 and D2. P5 and P6 were completed as a physical activity and were recorded by my tutor therefore are not present in this document.
Unit 1 - Developing Effective Communication in Health and Social Care
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Unit 1
Developing efeetive
eommunieation in health and
soeial eare
Explain the role of efeetive eommunieation and interpersonal
interaetion in a health and soeial eare eontext (P1)
In health and social care its vital you have great knowledge in communicating
and all the skills that come with it. Within this part of my assignment I will be
informing you on why communication is so important and the types of
contexts it can be applied in. Communication typically means a route of
reaching mutual understanding (Business Dictionary). Communication is used
everyday whether you’re aware or not, as it is divided into non-verbal and
verbal. Did you know 80% of our communication is non-verbal? This
incorporates things like body language, facial expression, eye gaze, gestures,
proxemics (distance during conversation), haptics (communication through
touch), and your overall appearance according to Kendra Cherry. Through my
own knowledge I know that nonverbal forms also include artwork, text
messaging, miming, written communication and for those with hearing
impairments methods such as Braille and sign language. Whereas verbal can
be expressed face to face, through music or other media sites. Overall
communication is great at not only sending a message but also at conveying
emotions.
Effective communication
Why is communication so essential in health and social care? Because it
helps you to form bonds and rapports with patients/service users, you are
then able to apprehend and cater for their individual needs a lot swifter. On
behalf of the patient, they should be able to now share thoughts and feelings
with the professional and speak confdently on their personal issues, this is
how you gain respect and trust from them. Consequently, the result of having
poor communication skills can result in a damaged relationship along with the
patient left feeling vulnerable, annoyed and possibly losing all trust. Not only
this, if a dissatisfed service user decides to complain it will create a negative
reputation upon you.
When having a conversation with someone be sure to involve open ended
questions, this is questions that are based on what, when, how and why. Also
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