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Consulting Methods - exam questions + answers
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20 questions about the book "Flawless consulting", and 10 questions about the guest lectures. These were the actual exam questions.
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CM exam questionsQuestions about the book
1. According the Peter Block, what is the key to asking powerful questions?
• Ask open-ended questions
• Ask questions that lead to new insights
• Ask questions that challenge the client’s assumptions
• All of the above
2. Which of the following is NOT a key principle of Peter Block’s approach to consulting?
• Ask powerful questions
• Build trust with the client
• Provide the client with the right answers
• Listen actively to the client
3. Peter Block emphasized in his book several ways in which consultants work with line managers. In
which scenario is the consultant taking a pair of hands role?
• They share responsibility for action planning, implementation, and results
• Communication is 2-way
• Central issues become matters for discussion and negotiation
• The consultant may prepare recommendations for the manager’s view, but the approval
rest with the manager.
4. Which of the following is part of the preferred set of goals for each consulting job in the book of
Flawless Consulting.
• Establish a collaborative relationship
• Solve problems so they stay solved
• Ensure attention is given to both the technical/business problem and the relationship
• All of the above
5. Peter Block emphasized the differences between a research and action approach, which of the
following describes an action approach?
• There is an emphasis on objectivity and hard data
• Eliminating any bias, intuitions, or perceptions
• The client’s involvement in the study is important at each stage
• Being complete and comprehensive in the discovery
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