Salesforce Field Service Lightning Exam, Questions and answers, VERIFIED. LATEST EXAM PREDICTION PAPER FOR 2024/25. APPROVED.
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Course
Salesforce Field Service Lightning
Institution
Salesforce Field Service Lightning
Salesforce Field Service Lightning
Exam, Questions and answers,
VERIFIED.
If a resource's operating hours aren't defined, they inherit... - -their service territory's operating
hours
Where are Resource Absences tracked? - -In the Absences related list on the detail page of the
Service Res...
Salesforce Field Service Lightning Exam , Questions and answers, VERIFIED. If a resource's operating hours aren't defined, they inherit... - ✔✔-their service territory's operating hours Where are Resource Absences tracked? - ✔✔-In the Absences related list on the detail page of the Service Resource A calendar view isn't available for individual service resources unless... - ✔✔-you're using the FSL managed package (True/False) Sharing must be enabled to install the managed package guide. - ✔✔-True (True/False) You can add standard FSL objects to your communities. - ✔✔-True, using the Salesforce Tabs + Visualforce. - Only Work Orders, Work Order Line Items and Service Appointments are available on communities built on the Customer Service template. What do Service Resource Skills represent? - ✔✔-Certifications and areas of expertise What permission is needed to assign skills to resources? - ✔✔-'Edit' on Service Resources What permission is needed to create skills? - ✔✔-'Customize Application' Field Service users must have what type of licenses? - ✔✔-Service Cloud, Field Service, and a Field Service Permission Set Where do you verify that FSL is enabled? - ✔✔-Field Service Settings What permission is needed to enable FSL? - ✔✔-'Customize Application' (True/False) Enabling FSL also turns on geocoding (location data) for supported features. - ✔✔-True (True/False) If the option to track all related objects is selected in your feed tracking settings for work orders, users are also notified when child reports of work orders - such as service appointments - are created or deleted. - ✔✔-True Enabling FSL makes what tabs available? - ✔✔-Work Orders Service Appointments Service Resources Skills Work Types Service Territories Operating Hours Locations Products Product Items What are Linked articles? - ✔✔-Knowledge articles attached to work orders or work order line items What are some limitations of Linked articles? - ✔✔-- The article widget and feed articles tool aren't available in the feed view. - Quick actions and global actions aren't supported for linked articles. - The article toolbar on the Knowledge home page doesn't include the option to attach articles to work orders or work order line items. - The linked work orders and linked work order line items related lists on articles aren't available in Lightning Experience or SF1.
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