Summary
Summary Conflict management and teamwork grade 11
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Concise study notes on conflict management and teamwork for grade 11 Business Studies.
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Teamwork and Conflict Management by Caitlin BassettProblems experienced in teams
• Lack of common aim
• Different ideas how to complete task
• Members working at different speeds
• Insufficient skills in team for task
• Multiple people trying to take charge (if no specific leader)
• Conflict between members (distraction)
• Personal ego (detracts from work)
Establishing teams
• Classify team types (what format will work best)
• Learning about team roles
• Understanding team processes
• Understanding team dynamics
• Learn conflict management
Types of teams
1. Informal
• Common interest/goal
• Socialise outside office
2. Formal
• Formed by management to perform specific tasks
Benefits of achieving goals:
- Increased motivation
- Productivity
- Decreased costs (avoid duplication) and wastage (not duplicating work)
- Improved decision making
- Less duplication of effort
- Greater flexibility + ability to adapt
1
, Team roles
Initiator Gets everyone going
Reads instructions out loud
Organise voting for leader
Contributes ideas
Investigator Volunteers to do research
Find contacts/follows up on lead regarding resources
Administrator Paperwork
Note attendance at meetings
Agendas and Minutes
Type up final presentation
Motivator Caring "people's person"
Gets everyone excited & encouraged
Makes sure all happy & involved
Notice when someone's feelings hurt
Coordinator Ensure resources allocated and properly used
Ensures deadlines met
Activator Get involved & participate in practical execution of work
Leader Decision making
Crisis management
Make sure all coordinated
LEAD
Team processes
• Different steps a team goes through from start to finish
Forming Members allocated
/spontaneously come together
Form team
Storming Volatile stage
Members finding roles
Ideas, discussions and
disagreements
Members past experiences
should be noted
2
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